Heavy Duty Truck Service Manager

Heavy Duty Truck Service Manager

Reports To: Branch Manager

Summary

The Service Manager is responsible for the day-to-day operations of the Service Department in compliance with established policies and procedures. Plans, develops, and implements strategies for operations, sales, and development to meet organizational business plans. Evaluates both departmental and individual results, and employee performance against objectives while maintaining the highest quality standards of professionalism in serving the customer.

Key Responsibilities

• Establish and maintain practices designed to lead, manage, train, develop, motivate, and recognize employees.
• Ability to conduct annual employee performance reviews and develop specific and measurable objectives/goals for all departmental personnel.
• Contribute to the evaluation and development of strategies and performance with all teams.
• Forecast, manage, and control sales, gross profit, and expenses. Establish short- and long-term operating and financial objectives consistent with ownership expectations.
• Plan, develop, and implement activities for employees.
• Assess present and future needs, trends, problems, and profit opportunities of the Service Department.
• Responsible for all applicable credit functions within the Service Department.
• Coordinate with other departmental managers to understand all aspects and needs of the operational development, and to ensure they are informed of objectives, purposes, and achievements.
• Assess and analyze the competition, market conditions, trends, and profit opportunities within the Dealership's assigned area of responsibility.
• Ensure quality control procedures are followed. Monitor quality of work and take corrective action where standards are not met.
• Ensure activities meet organizational requirements for ethical behavior, health, safety, legal compliance, and environmental policies and regulations.

Qualifications

To perform this job successfully, an individual must be able to satisfy each essential duty. The listed requirements are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• To perform this job successfully, an individual should have basic Computer skills and be proficient in Repair Order Processing Software.
• The position requires the ability to operate motor vehicles and a safe driving record.
• A current Commercial Driver's License is preferred but not required.
• Working hours: The individual may be required to work varied shifts, including evenings, weekends, and extended hours, based on business needs.