Help Desk Support Specialist
- Compensation
- Not disclosed
- Location
- Spencer, Iowa, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
- Education & Experience
- Associate’s degree required; one to three years of related experience and/or training required; or equivalent combination of education and experience.
- Language
- Above average verbal and written communication skills. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. A
- Math
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
- Reasoning
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions in written, mathematical or diagram form and deal with several abs
- Certificates, Licenses, Registrations
- Must have a valid driver’s license and be willing to travel to outlying branch areas, as business needs dictate.
- Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to en
- While performing the duties of this light physical work position, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand, walk, use hands to finger, ha
- Work Environment
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to en
- While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.
- Equal Employment Opportunity
- NFC and its subsidiaries are equal opportunity employers to all qualified persons without regard to race, color, creed, religion, sex, gender identity, sexual orientation, marital status, age, nationa
Full description
Deliver comprehensive company-wide help desk technical support for desktops, laptops, mobile devices, printers, and all information software packages. Manage the configuration, maintenance, and ongoing support of both new and existing hardware, software, and communication systems, ensuring peak performance, reliability, and security.
**Essential Functions & Responsibilities
**Include, but are not limited to:
- Responsible for delivering a high level of technical production support to achieve established performance service levels.
- Reviews, configures, maintains and supports new and existing hardware, software applications and communication systems.
- Serves as a backup for other position(s) and performs other duties, as assigned. *
- Enhances career through work experience and continuing education. *
- Maintains compliance with federal, state and local laws and regulations. *
- Participates and responds to examinations, audits and third-party reviews. *
- Complies with the Information Security Program and is accountable for maintaining a high level of risk and security awareness. *
- Establishes a good image for the Bank by being active and visible in the community. *
- Attends meetings as assigned. *
- Develops a working knowledge of the Bank’s products and services through usage and Webex attendance to provide quality customer service while building relationships and exceeding expectations. *
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience
Associate’s degree required; one to three years of related experience and/or training required; or equivalent combination of education and experience.
Language
Above average verbal and written communication skills. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Math
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.