Help Desk Technician - Hudsonville Area
Help Desk Technician providing on-site IT support at manufacturing companies in Hudsonville, MI: troubleshooting hardware, software, network and production-control issues, setting up workstations on the factory floor, and tracking tickets. The role ($45k-$70k) is posted by a manufacturing-focused recruiting group building a talent pipeline for partner employers.
- Compensation
- $45K–$70K / yr
- Location
- Hudsonville, Michigan, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 1+ years
- Category
- It support
- Posted
Skills
Must have
- Associate's degree in IT, Computer Science, or related field, or equivalent experience
- 1-3 years of help desk or IT support experience, preferably in manufacturing
- Proficiency troubleshooting hardware, software, and network issues
- Familiarity with manufacturing software (MES, ERP, SCADA) and industrial control systems
- Strong understanding of Windows OS, Microsoft Office Suite, and basic networking
- Excellent communication and customer service skills
Nice to have
- Experience with SCADA or other industrial control systems
- Familiarity with manufacturing ERP systems (e.g., SAP, Oracle EBS)
- Basic understanding of industrial networking (Modbus TCP/IP, EtherNet/IP)
- Knowledge of cybersecurity best practices for OT environments
Full description
Help Desk Technician | Hudsonville, MISalary Range: $45,000 - $70,000 depending on experience
Are you a skilled professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections in the manufacturing community. We are collaborating with companies in Hudsonville seeking experienced Help Desk Technicians.
We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.
The Opportunity
We collaborate with manufacturing companies in the Hudsonville region seeking Help Desk Technicians. These employers partner with us because they want real insight into candidates—not just resumes. By joining our network, you gain access to roles worth considering.
Key Responsibilities
- Provide technical support and troubleshooting for manufacturing software and hardware.
- Resolve IT issues related to production machinery and control systems.
- Document, track, and monitor IT incidents and resolutions using a ticketing system.
- Perform routine maintenance and upgrades on computers and peripherals in a manufacturing environment.
- Assist with the setup and configuration of new workstations and specialized equipment on the factory floor.
- Collaborate with engineering and operations teams to address system deficiencies and improve uptime.
Recommended Qualifications
- Associate's degree in IT, Computer Science, or a related field, or equivalent experience.
- 1-3 years of experience in a help desk or IT support role, preferably within a manufacturing environment.
- Proficiency in troubleshooting and resolving hardware, software, and network issues.
- Familiarity with manufacturing-specific software (e.g., MES, ERP, SCADA) and industrial control systems.
- Strong understanding of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
- Excellent communication and interpersonal skills, with a focus on customer service.
Bonus Qualifications
- Experience with SCADA systems or other industrial control systems.
- Familiarity with ERP systems commonly used in manufacturing (e.g., SAP, Oracle EBS).