8a7883c68f504177018f5391562100f5
Helpdesk Technician
- Compensation
- $43.9K–$46K
- Location
- Akron, OH
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Ability to navigate Windows Desktop Operating Systems.
- Basic understanding of TCP/IP and networking protocols.
- Basic understanding of applications such as email, Microsoft office.
- Ability to load and install client applications.
- Ability to install and diagnose printers and printing issues.
- Ability to diagnose issues with Windows services.
- Understanding of basic windows security features. Ability to work with Antivirus tools, and virus removal tools.
- Ability to install and configure Windows Desktop Operating Systems.
- Basic knowledge of Windows Powershell command basics.
- Basic knowledge of WiFi concepts (WPA).
- Basic knowledge of Active Directory – Create users, edit users, join computers to domains, setup profiles.
- Ability to communicate with clients, show patience and good oral skills.
- Good organizational and time management skills – Keep time and work on tasks efficiently.
Full description
Helpdesk Technician
Location: Akron, OH, 44307
Skills: Helpdesk Technician
At CTMS, we understand that it's not just about the technology; it's about the people behind it. Our commitment to exceptional customer service sets us apart from the rest. We believe in fostering a supportive and collaborative environment where your skills and ideas are valued. CTMS is seeking a Helpdesk Technician to provide technical support to our clients. The ideal candidate will have experience in troubleshooting and resolving technical issues, as well as excellent communication skills.
Basic Function/Responsibilities:
- Answer incoming calls from clients and starting basic evaluations
- Work within CTMS suite of productivity applications. ConnectWise, N-Central, ITGlue, Check-MK, Observium, Office 365 Portal.
- Follow up on outstanding requests and ensure timely resolution
- Create accounts and configure hardware as part of on-boarding process
- Setup and configure Windows desktop operating systems.
- Manage and monitor internal assets to ensure accurate inventory records
- Other duties may be added and/or assigned as needed
Required Experience:
- Ability to navigate Windows Desktop Operating Systems.
- Basic understanding of TCP/IP and networking protocols.
- Basic understanding of applications such as email, Microsoft office.
- Ability to load and install client applications.
- Ability to install and diagnose printers and printing issues.
- Ability to diagnose issues with Windows services.
- Understanding of basic windows security features. Ability to work with Antivirus tools, and virus removal tools.
- Ability to install and configure Windows Desktop Operating Systems.
- Basic knowledge of Windows Powershell command basics.
- Basic knowledge of WiFi concepts (WPA).
- Basic knowledge of Active Directory – Create users, edit users, join computers to domains, setup profiles.
- Ability to communicate with clients, show patience and good oral skills.
- Good organizational and time management skills – Keep time and work on tasks efficiently.
There are many opportunities for advancement based on experience, and technical education, and certifications.
Salary: $43,900-$46,000; commensurate with experience.
Other Requirements: