HIM Operations Supervisor, Full Time

Cabinet Peaks Medical Center is looking for an HIM Operations Supervisor to join the Revenue Cycle Team!

HIM Operations Supervisor, working under the supervision of the Director of Revenue Cycle, oversees the daily workflows, personnel and technical operations within the medical records department. This role ensures accuracy, integrity, security, and timely processing of all health information in accordance with state and federal regulations. The Supervisor leads a team of HIM professionals, optimizes operational efficiency, and acts as a key liaison for Electronic Health Record (HER) integrity across the organization. Collaborating with Coding Coordinator and also serving as the contact person for health information privacy and security, regulatory compliance, and release, retention, and destruction of patient records.

Major Job Duties & Responsibilities

Role models PROMISE behavioral standards.
Patient/Customer Satisfaction: Implements practices and programs that improve patient's/customer's experience and/or improves the health of our population. Achieves established patient/customer satisfaction scores. Utilizes tools (AIDET, rounding, etc.) to increase patient/customer satisfaction.
Planning: Aligns all work and resources management with CPMC mission, vision, values, goals and strategic initiatives.
Financial Results: Develops yearly budget for department(s) that align with strategic goals. Monitors actual expenditures against budgeted amounts and develops corrective action plans for significant variances. Identifies opportunities to reduce per capita cost of healthcare.
Quality: Identifies quality standards, measures performance, implements action plans to correct deficiencies and continuously improves process to meet patient/customer needs. Provides time responses (email, phone calls) to customers. Provide educational and growth opportunities to internal and external department staff. Track key performance indicators (KPIs) regarding chart turnaround times and coding/scanning accuracy. Implement process improvements based upon audit data.
Management of Staff: Determines headcount needs, devices work schedules, hires high-quality personnel, communicates in a timely manner, conducts effective, on-time performance evaluations, applies HR policies consistently, handles employee performance problems quickly and per policies, rewards and recognizes staff accomplishments.
Compliance: Stays abreast of and ensures compliance with all CPMC policies and procedures, laws, regulatory requirements, Medicare Conditions of Participation, etc. Develops and maintains department policies and procedures. Meets routinely with the Director of Revenue Cycle to review current trends, regulatory updates and changes as they affect the HIM department. Collaborating with Coding Coordinator and department RHIA/RHIT to ensure all privacy and security guidelines/standards are met.
HIPAA: Collaborates with RHIA/RHIT of organization to ensure that all HIPAA standards are met and strictly adhered to. Reporting HIPAA concerns to the PRIVACY Officer. Exhibits the minimum necessary standard and follows governance of the HIPAA Act of 1996 and all regulatory updates as related.
Coding/Chart Completion: Maintain AR days within the industry standard. Collaborate with providers and various departments to ensure timely completion of charts and charges. Provides direction and manages the day-to-day function within the coding department.
Manages staffing plans and work assignments to achieve and maintain established productivity thresholds.
Establishes and monitors the quality of the departments aligned with coding to support accurate patient information, compliant coding aligned with billing regulations and minimized corrections and re-work.
Manages, supervises and monitors daily work activities, work lists, evaluates, trains, and motivates the performance of staff.
Promotes recruitment and retention of certified coding staff in coding positions.
Select and develop qualified staff to perform the coding functions by providing guidance and counseling to improve employee performance; take the appropriate disciplinary actions as needed.
Seek educational and training opportunities for coding staff, collaborating with the Coding Coordinator and RHIA/RHIT.
Enforces coding policies and procedures, conducts routine meetings with the Coding Coordinator to trend analysis to identify pattern and variations in coding department.
Monitors coding work lists, unbilled accounts, aging of accounts to ensure timely filing of claims, and monitors coding workflows.
Assists in the department budget and identifies and recommends opportunities to decrease cost and improve services.
Keeps abreast of new technology in coding and coding guidelines, stays informed about future issues impacting the coding functions, and acts as a liaison for other departments regarding coding questions.
Manage, train and educate staff as it pertains to denials in coding; reviewing, coordinating, and monitoring the denial management and appeals process in a collaborative environment.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resources to less experienced staff.
Other duties as assigned.
Release of Information (ROI): Monitor, audit and safeguard the disclosure of protected health information(PHI) to authorized external and internal requestors. Validates that HIPAA minimum necessary standard is met.

Skills, Knowledge, & Abilities

Ability to demonstrate competency performing all essential functions of the job, with or without reasonable accommodation.

Schedule

Day shift, Monday through Friday, contingent upon organizational needs and administrative direction.

Education Requirements

BS degree or equivalent combination of education and experience is required. Applicable license for technical area is preferred.

Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) preferred.

Experience

3 to 5 years’ progressive experience within an HIM department is required.

1-2 years in leadership or supervisory capacity is strongly preferred.

Technical Skills: Advanced proficiency in Electronic Health Record systems (e.g. Meditech, Cerner/Oracle, ECW) and standard office productivity suites.

Strong analytical troubleshooting skills, understanding of healthcare privacy laws and excellent leadership abilities.

Benefits Package Available

Full-time benefits package includes medical, dental, vision, long-term disability (LTD), and life & accidental death and dismemberment (AD&D) insurance for you and your eligible family members, plus a 403(b) retirement plan with employer match.

Cabinet Peaks Medical Center is committed to providing a safe, efficient, and productive work environment for all employees. To help ensure a safe and healthful working environment, each applicant to whom an offer of employment has been made will be required as a condition of employment to undergo a substance test. Additional pre-employment items may be required. Please contact Human Resources for details.