HK Technical Support Engineer

The successful candidate will have the scope of responsibility as below:

Working Location :

• Hong Kong Data Centers (Kowloon, Tseung Kwan O, ShaTin)

• Sunway Visio Tower, Cheras

• Malaysia Data Centers (AIMS Cyberjaya)

Allowance(s) : Relocation Allowance Provided

Job Description:

• Maintain, diagnose and troubleshoot software and hardware problems.

• Perform daily operations of network and technical support.

• Collaborate with internal teams to escalate and resolve complex technical problems.

• Maintain, diagnose and troubleshoot network device problems.

• Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner.

• Deploy, configure and troubleshoot Windows and Linux server operating systems.

• To undertake any all-other duties and responsibilities as instructed by the Direct Superior / HOD.

Requirements

• Malaysian Nationality, willing to travel and permanently work in Hong Kong Data Center.

• Able and willing to work rotating shifts (24/7 Operation Hours).

• Candidate possess at least Bachelor’s Degree/Professional Degree Information Technology or

equivalent.

• Familiar with IT Components.

• Ability to troubleshoot and resolve technical issues with minimum supervision.

• Proficient in written and spoken Mandarin is required.

• Ability to work independently and be a team player.

• A highly motivated and innovative team player.

• Proven work experience in a data center is preferred – at least 1-2 years experience.

• Fresh graduates are welcomed to apply. Physically fit and able to carry out duties as required.

Employee Benefits & Others:

• 13th Month Contractual Bonus

• Fourteen days (14) Annual Leave

• Training & Development Opportunities

• Young and Fun Working Culture

• Accommodation will be provided

• Working VISA and flight ticket(s) will be prepared by Company