Home Services, HVAC Operations Manager

Overview

We are seeking an experienced HVAC Operations Manager to lead and optimize our HVAC operations throughout the Greater Elkhart area and surrounding communities. This role is ideal for a hands-on leader who thrives on building high-performing teams, improving operational efficiency, driving accountability, and delivering an exceptional customer experience.

While residential HVAC experience is preferred, we are open to leaders from home services and other field-based industries who have a proven track record of leading teams, improving operational performance, managing field operations, and developing strong team cultures.

What You'll Do:

• Provide overall leadership for the HVAC service, maintenance, and installation operations teams

• Lead, coach, and develop field managers, technicians, and support staff to drive performance and accountability

• Oversee day-to-day operations, ensuring efficient scheduling, workforce utilization, and resource allocation

• Monitor and improve key operational metrics, including revenue, profitability, productivity, customer satisfaction, and employee engagement

• Partner closely with sales, dispatch, customer service, and administrative teams to ensure seamless execution across the business

• Conduct regular field visits, ride-alongs, and operational reviews to identify opportunities for improvement and support employee development

• Drive consistency in processes, service delivery, quality standards, and customer experience

• Support recruiting, onboarding, training, and retention initiatives to build a best-in-class team

• Lead efforts to improve operational efficiency, scalability, and overall business performance

• Manage customer escalations and ensure issues are resolved professionally and effectively

• Maintain compliance with company policies, safety standards, and operational best practices

• Collaborate with market leadership to develop and execute strategic growth initiatives

What We're Looking For:

• 5+ years of leadership experience managing operations, field service teams, or multi-functional business units

• Demonstrated success leading teams in a growth-oriented, service-driven environment

• Strong operational leadership skills with the ability to improve performance, processes, and accountability

• Experience managing KPIs, budgets, workforce planning, and operational performance metrics

• Proven ability to coach and develop leaders and frontline employees