Hospitality Supervisor

Be Part of a Legacy Bigger Than the Game

At Al-Qadsiah Club we create more than teams! We’re crafting
a legacy that goes beyond the game, making an impact both on and off the field.
Driven by ambition, synergy, and innovation, we aim to inspire generations.
While shaping the future of Saudi sports.

This is more than just a job! It’s an opportunity to be part of
something larger than yourself. At Al-Qadsiah, you’ll play a key role in
shaping our legacy, contributing to the nation’s sports vision, and making
history every step of the way.

Overview:

The Hospitality Supervisor is
responsible for overseeing all hospitality preparations for events and
match-days, ensuring exceptional food and beverage service both inside and
outside the club. This role also involves managing staff uniforms, youth accommodation.
Hospitality, and the club’s apartment kitchen, central kitchen, and potential
F&B leases opportunities. The supervisor will handle all F&B
procurement, vendor relations, payments, and staff management, including
kitchen staff and office assistance. The goal is to deliver outstanding
hospitality experiences that uphold the club's standards.

**Key Responsibilities:1. Event and Match-day
Hospitality:**

• Coordinate all hospitality preparations for events

and match-days.

• Ensure high-quality food and beverage service inside

and outside the club.

• Liaise with event organizers to meet specific

requirements and expectations.

• Oversee setup and breakdown of hospitality areas,

ensuring cleanliness and order.

**2. Staff Uniform and Youth
Accommodations:**

• Manage the uniform inventory for all hospitality

staff.

• Ensure uniforms are clean, presentable, and

distributed appropriately.

• Oversee hospitality services for youth

accommodations, ensuring a comfortable and welcoming environment.

**3. Club Apartment and Central
Kitchen Management:**

• Supervise operations of the club apartment kitchen,

ensuring compliance with health and safety standards.

• Manage the central kitchen and café leases, including

negotiating lease terms and overseeing tenant relations.

• Identify and develop other lease opportunities, both short-term

and long-term, to optimize club facilities.

**4. Office assistants and
Kitchen Staff Management:**

• Manage, train, and schedule kitchen staff and office

assistants.

• Ensure staff adhere to club policies and maintain

high service standards.

• Conduct regular performance reviews and provide

constructive feedback.

**5. F&B Procurement and
Vendor Management:**

• Oversee all food and beverage procurement activities.

• Establish and maintain relationships with vendors,

ensuring timely delivery and quality of goods.

• Follow up on vendor payments and resolve any payment

issues promptly.

• Monitor items delivery, items inventory levels and

manage stock to prevent shortages or overstocking.

**6. Operational Oversight and
Compliance:**

• Ensure compliance with health and safety regulations

in all areas of responsibility.

• Implement and maintain standard operating procedures

for hospitality services.

• Conduct regular inspections to ensure cleanliness,

safety, and quality standards are met.

• Oversee air perfume contract, coordinate the

distribution of diffuser, and maintain optimal oil levels.

7. Financial Management:

• Assist in budgeting and financial planning for the

hospitality department.

• Monitor expenses and implement cost-control measures

(P&L)

• Prepare and present financial reports related to

hospitality operations.

8. Customer Service:

• Address and resolve customer complaints and feedback

efficiently to avoid reoccurrence and maintain customer complaints record.

• Maintain a strong presence during events to ensure

smooth operations and high customer satisfaction.

9. Periodic Reporting:

• Prepare and submit periodic reports to the line

manager, detailing operational performance, financial status, and any
issues or improvements in hospitality services.

• Plan on upcoming events, staff performance, and

vendor relations.

Requirements

Qualifications:

• Education: Bachelor’s degree in Hospitality

Management, Business Administration, or a related field.

• Experience: Minimum of 5-10 years of

experience in hospitality management, preferably within a sports club or
event setting.

• Skills:

• Strong leadership and team

management abilities.

• Excellent organizational

and multitasking skills.

• Proficient in Microsoft

Office and hospitality management software.

• Exceptional communication

and interpersonal skills.

• Strong financial and

budgeting experience.

• Ability to work flexible

hours, including weekends and holidays.

Benefits

Why Join Al-Qadsiah?

• Be Part of the Legacy: Join a

club that’s redefining the future of Saudi sports, striving to lead the
competition and set new standards of excellence.

• Experience the Culture: Thrive in

an environment that values **quality, accountability, diversity, synergy,
innovation, and ambition, while embracing harmony**. This is the Qadsiah
Way.