Full description

The main responsibility of a host/hostess is to greet guests pleasantly, in a timely manner upon their arrival to the restaurant. The ultimate goal of a host/hostess is to welcome guests to their dining experience in a warm and friendly manner. The host/hostess will seat guests, present menus to guests, inform guests of their server, and answer any intermediary questions prior to the arrival of the server.

Responsibilities

Greet and seat guests
Present menus to guests
Create and organize wait lists
Manage floor plan
Answer phone and answer any questions regarding the menu and restaurant
Manage the call-ahead/reservation list in tandem with a manager
Interact with guests as they leave the restaurant in order to ensure positive dining experience

Skills

Strong verbal communication skills towards guests and coworkers
Superb reading and writing skills in order to create wait list and decipher wait time
Excellent organizational skills
Multitask in a high volume setting

Working Conditions

Be able to stand for the entirety of a scheduled shift
Be able to reach, bend, and stoop frequently
Be able to carry up to 15 lbs.

Education/Experience

High school diploma or equivalent is preferred
Prior restaurant experience is not required