Host/Hostess

Job Description - Host/Hostess

Report To: General Manager, Manager

Job Summary

Greets and seats customers, receives payment and assists service personnel as needed to ensure customer satisfaction.

Job Functions

• Greets and welcomes all customers immediately upon arrival and verifies number in their party. Determines special needs, e.g., high chairs, special menus.
• Collects payment from customers immediately, in accordance with established cash handling procedures, inquires about food/service satisfaction and handles customer complaints/suggestions appropriately.
• Seats customers at tables/booths appropriate for their needs and those of the restaurant, and introduces feature of the day.
• Keeps hostess area stocked and clean, e.g., to-go items and bakery products.
• Handles incoming telephone calls immediately, and takes to go orders as appropriate.
• Maintains proper supply of clean menus.
• Periodically supplies customers with initial beverage suggestions and provides beverage order and refills.
• Assists service personnel in clearing and setting tables.
• Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received.
• Assists other service personnel as needed.

Accountabilities

• Customers are greeted and seated in the order in which they arrive in a pleasant and courteous manner following company timing standards.
• Guest check transactions are handled properly, such that register totals balance at the end of the shift.

Qualification Standards

• Must be able to observe and differentiate between monetary denominations.
• Ability to communicate with guests.
• Reliable and flexible
• Team player
• Must have sufficient mobility to move and/or operate in work area.
• Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling.
• Minimum 6 months experience as host/hostess or cashier