HOST/HOSTESS

Primary Objective of Position

To greet and help customers as soon as they arrived to the restaurant

Essential Functions

• To ensure all telephone calls are handled politely, timely and efficiently. Ascertaining and accurately meeting the callers needs.

• To ensure consistent, effective communication from all departments to the Manager on duty.

• Ensure that all customer requests and feedback are responded to promptly and efficiently.

• To input in the reservation system any relevant guest notes handed over by the floor supervisors or managers into the guest personal profile.

• Optimize the database using all relevant fields to gain further information for S&M activity.

• To take arrival details from reservations and ensure customers are assigned as per the table plan.

• Distribute and communicate booking information to relevant parties.

• Ensure all messages are taken and delivered in line with restaurant/company standards.

• Ensure all customer requests/requirements are recorded and action taken as required.

Physical Demands

• This position requires long hours of standing, walking, bending, and squatting.

• This position may require you to work in adverse weather conditions like rain, cold and the summer heat.

• Must be able to work all shifts including, AM's, PM's, weekends, and holidays.

Qualifications

• Minimum two years experience Hostess/Host.

• Ability to work with large groups of people. Observant, highly flexible individual with a positive and creative outlook is preferred for this continually evolving position.

NOTE:

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.