Host/Hostess

The Host / Hostess is responsible for welcoming guests, managing reservations and seating arrangements, and ensuring a positive first impression of the restaurant or hospitality outlet. The role requires excellent communication, professional grooming, and strong coordination with the service team to provide a smooth and pleasant guest experience.

Requirements

Responsibilies

• Greet and welcome guests in a friendly and professional manner.

• Manage reservations, waiting lists, and seating arrangements efficiently.

• Escort guests to their tables and provide menus when required.

• Handle guest inquiries, requests, and basic complaints professionally.

• Coordinate with restaurant supervisors and service staff regarding table availability and guest flow.

• Maintain accurate reservation and guest records.

• Ensure the reception and entrance areas are clean, organized, and presentable.

• Provide information about restaurant services, menu offerings, and operating hours when required.

• Monitor guest satisfaction and promptly communicate concerns to the relevant team.

• Follow company grooming, hygiene, and customer service standards at all times.

Requirements

• Minimum 1 year of experience as a Host/Hostess, preferably in 4 or 5-star hotels or established restaurants.

• Experience in greeting guests, handling reservations, and managing seating arrangements.

• Strong customer service, interpersonal, and organizational skills.

• Must have good spoken English and communicate confidently with guests.

• Excellent grooming, personal hygiene, and a professional appearance.

• Ability to remain calm, courteous, and organized during busy service periods.

• Strong teamwork and coordination skills.

• Must have a valid Qatar ID.

• Must have a valid Food Handler Certificate.