Host- Northwoods

Job Overview

Responsible for greeting every single Customer with a personable, genuine, upbeat, and unique greeting. Control the flow of traffic and maintain an awesome, clean atmosphere to Customers.

Primary Responsibilities

• Live by a servant leadership philosophy to always serve others first.

• Understand, and comply with:

• All Company policies, procedures, and operating standards.

• All federal/state/local laws and ordinances.

• Provide a first and last impression for our neighborhood joint.

• Maintain energy, enthusiasm, passion and P.R.I.D.E. throughout the shift.

• Perform the role of a Host.

• Know menu details, drink specials, and Chalkboard specials.

• Know what credit cards we accept.

• Open and hold the door for Customers.

• Greet Customers with a genuine hello, a smile and eye contact.

• Manage the seating of the Customers; monitor wait times.

• Guide Customers to an appropriate table while maintaining a comfortable pace and proximity to Customers following you.

• Hand clean menus to Customers once they are seated; explain the Chalkboard specials.

• Manage the communication throughout the restaurant.

• Provide awesome service to all Customers.

• Always have a “do whatever it takes” personality.

• Hold doors open for Customers

• Pull out chairs for female Customers.

• Accommodate and meet special needs of Customers (senior citizens, large parties, business meetings, etc.).

• Perform secondary responsibilities.

• Assist Busser by clearing and/or wiping tables.

• Assist Servers by refilling beverages.

• Assist Bartenders by handling carry out orders.

• Complete assigned opening, ongoing, and closing sidework.

• Maintain a safe, sanitary, and secure environment at all times.

• Notify a Manager of all Customer complaints.

• Remain calm at all times.

• Perform any other tasks or duties as assigned by a Manager.

Required Skills

• High school degree or GED preferred.

• Good reading, writing, mathematical and communication skills.

• Able to interact professionally with other Customers and Team Members.

• Able to handle multiple tasks in a fast-paced environment.

• Good judgment and decision making abilities.

Physical Requirements (as required by OSHA)

• Must be able to spend 100% of working time standing, walking, and reaching.

• Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.

• Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.

• Climbing and ascending or descending ladders, stairs, and ramps.

• Must be able to carry loads greater than 35 pounds frequently.

• Must be able to communicate clearly with our Customer in the primary language of the restaurant.

• Hearing sounds at normal speaking levels with or without correction.

• Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.