Hotel Front Office Manager

Do you want to work for a great company with competitive benefits and pay? The Embassy Suites by Hilton Seattle North Lynnwood is looking to hire a Front Office Manager. If you think you'd be a great addition to our team, please apply!

Benefits:

• Medical, dental, and vision offered after qualification period

• Competitive performance bonuses – potential for up to $1000 monthly

• 401k with match offered after qualification period

• Employee discounts at Hilton Hotels worldwide

• Washington State Paid Sick Leave

• Vacation time accrued based on hours worked

• 10 paid holidays each year

• Free parkingEssential Job Functions:

• Schedules staff based on business demand and ensure all front desk shifts are covered

• Assigns duties to front office staff and observes performance to ensure adherence to hotel policies and established operating procedures

• Provides training, including safety training, to front desk staff

• Selects or assists in the selection of front office staff and completes all new hire paperwork

• Reviews front office employee performance and conducts personnel actions such as disciplinary actions, including terminations

• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and all other sensitive documents

• Conducts or assists in conducting staff meetings

• Adheres to all franchise and company procedures and regulations as well as standard operating procedures

• Attends all operation meetings, Revenue calls, group resume and BEO meeting in a timely manner and ensure information is shared with team members

• Assists GM in performing daily and weekly property inspections ensuring property is maintained to standard and that all safety equipment and conditions are to code

• Takes on projects as assigned by GM and completes them by the due date

• Receives and resolves or assists in resolving guest complaints and employee concerns

• Performs functions of the General Manager in their absence

• Covers shifts on front desk, if needed, to maintain smooth operations

• Corresponds with group contacts and travel agents to answer special requests for rooms and rates

• Assists with sales and marketing efforts as directed

• Answers inquiries pertaining to hotel policies and services

• Assists General Manager in annual employee reviews; ensures employee wages follow wage and salary guidelines

• Supports General Manager in housekeeping department operations in the absence of a Housekeeping Manager

Required Education / Certifications / Work/Industry Experience:

• 2+ years of work experience in hotel front desk operations

• Previous customer service experience required

• Previous supervisory or management experience preferred