Hotel Front Office Manager

**Job Summary:
**We are looking for a Front Office Manager to lead and manage the front desk operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk staff, greeting guests, addressing guest inquiries and complaints, and ensuring a professional lobby environment. Strong leadership, time management, organizational, and communication skills are essential.

Compensation: $15 - $19 hourly Key Responsibilities:

• Led and trained front desk staff, and managed shift schedules.

• Process guest check-ins, confirm reservations, assign rooms, and issue room keys.

• Handle confidential guest information with integrity.

• Resolve guest complaints and requests in a friendly, professional manner.

• Ensure the lobby and common areas are clean and welcoming.

• Manage cash drawer contents and transactions during shifts.

• Coordinate with Housekeeping/Maintenance to ensure room readiness.

• Process payments (cash, debit, credit) and check-outs, resolving any charges.

• Generate daily reports (arrivals, departures, special requests) and ensure accuracy.

• Supervise staff performance and complete performance reviews.

• Assist guests with directions and information about the property and local areas.

• Perform administrative duties such as filing and updating records.

• Ensure all front desk activities (bookings, appointments, calls, emails) are handled efficiently.

• Complete other duties as assigned.

Requirements:

• Minimum 2 years of hospitality experience.

• Minimum 2 years of front desk experience.

• At least 1 year of supervisory experience, preferably in hospitality.

• Proficiency in Windows OS and company-approved spreadsheets and word processing.

• Strong verbal and written communication skills.

• Ability to handle guest complaints and resolve issues promptly.

• Ability to manage time effectively in high-pressure situations.

• High school diploma or equivalent.

Physical Demands:

• Regularly required to walk, stand, and use hands to reach.

• Frequently required to stoop, kneel, crouch, or crawl.

• Must be able to lift and move up to 50 pounds occasionally.