Hotel Housekeeping Supervisor (Sing on Bonus)

Inn & Club Housekeeping SupervisorLocation: The Inn & Club at Harbour Town – The Sea Pines Resort

Department: Housekeeping
Reports To: Housekeeping Manager / General Manager

Position Overview

The Inn & Club Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping team, ensuring all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, presentation, and Forbes Travel Guide expectations. This role plays a critical part in delivering a luxury guest experience through attention to detail, team leadership, and operational efficiency.

Key Responsibilities

• Supervise and support housekeeping team members, including Room Attendants, Housepersons, and Laundry Attendants

• Inspect guest rooms, suites, and public areas to ensure adherence to brand standards and Forbes Travel Guide cleanliness expectations

• Assign daily tasks and manage room assignments based on occupancy and operational needs

• Ensure all rooms are cleaned, serviced, and released in a timely manner to meet check-in deadlines

• Provide ongoing coaching, training, and performance feedback to team members

• Maintain inventory of linens, amenities, and cleaning supplies; report shortages as needed

• Partner with Front Office and Maintenance teams to address guest requests, room discrepancies, and service recovery opportunities

• Ensure compliance with safety, sanitation, and OSHA standards

• Assist with onboarding and training of new team members, including standards, procedures, and service expectations

• Lead by example in professionalism, appearance, and adherence to uniform standards

Forbes Travel Guide Focus

• Uphold Cleanliness & Condition standards at all times

• Ensure attention to detail in room presentation (alignment, staging, amenities placement)

• Support a culture of anticipatory service and accountability

• Maintain strong cross-departmental communication to enhance the guest experience

Qualifications

• Minimum 2–3 years of housekeeping experience in a hotel or resort environment

• Previous supervisory experience preferred

• Strong knowledge of cleaning procedures, products, and safety standards

• Excellent attention to detail and organizational skills

• Ability to lead, motivate, and develop a diverse team

• Strong communication and problem-solving abilities

• Flexibility to work weekends, holidays, and varying shifts based on business needs

Physical Requirements

• Ability to stand, walk, bend, and lift up to 30 lbs for extended periods

• Ability to push/pull housekeeping carts and equipment

• Work in indoor and outdoor environments with varying conditions

Why Join Us

At The Inn & Club at Harbour Town, we are committed to delivering a Forbes Four-Star (and beyond) experience. As a Housekeeping Supervisor, you will play a vital role in shaping our guest experience and supporting a culture of excellence, teamwork, and continuous improvement.