Hourly Shift Manager

What You’ll do:

• Provides clear, specific, timely, and respectful coaching and feedback to ensure operational excellence and improve team member performance

• Adjusts team member daily as necessary to meet business needs

• Manage labor and food cost)

• Ensures team and guest safety by following operational policies and procedures (e.g., knife handling standards, food safety guidelines)

• Provides feedback to the management team on performance during shift

• Assists with new team member training by leveraging company training tools

• Creates a positive work environment in line with Lou’s mission and values

• Communicates opportunities and other information to store leadership

• Communicates store goals + focuses

• Executes store operations and operational tools during scheduled shifts

• Organizes opening and closing duties as assigned

• Runs shifts in absence of General Manager What You need:

• Ability to work in a fast-paced environment

• Strong people skills with a desire to serve our Lou’s team members

• Strong commitment to superior hospitality

• Ability to manage team members behavioral and performance issues

• Ability to work in a team environment with shared ownership and responsibility

• Willingness to learn and grow in position

Experience:

• Customer service: 1 year (Required)

• Kitchen: 1 year (Required)

• Leadership experience: 1 year (Required)

• FOH Full Service Restaurant Experience: 2 years (Required)

Miscellaneous Acknowledgements:

The employee is expected to adhere to all Company policies and to act as a role model in the adherence to policies including, but not limited to, compliance with Company policy to provide a work environment free from harassment and all illegal and discriminatory behavior.