Housekeeping Clerk

Main Duties and Responsibilities:

• Provides courteous and professional service at all times.

• Reports for duty punctually wearing the correct uniform/attire and nametag.

• Checks mail room daily.

• Receives and dispatches all requests within the established time.

• Copies and file correctly all employee-related documents (action forms, sick certificates, birthday, requests, notices etc.).

• Prepares employee action forms and ensure timely delivery to the Human Resources Department.

• Types memos as requested.

• Handles all computer related tasks efficiently i.e.: clears discrepancies. Ensures correct and timely update status of all rooms places rooms out of and in order. Follow up on all rooms due back in service daily. Communicates review room cleaning sequence to floor supervisors. Verifies room discrepancies with front desk supervisor.

• Completes daily discrepancy report (housekeeper’s report and maid assignment sheet) and take to front office support.

• Assists with filing of documents.

• Follows up of all calls from Quality Assurance.

• Answers the telephone promptly within three rings and in accordance with the established standards and minimize personal calls.

• Prints all maid assignment sheet and room status reports.

• Liaison with quality assurance on reported late check out rooms.

• Attends meeting and training sessions as requested.

• Receives records and turns into Security Supervisor all lost and found property turned into office on assigned days.

• Maintains and cares for company property, preventing wastage.

• Have sound knowledge of all facilities and service offered by the hotel.

• Have complete knowledge of company’s policies and adheres to same.

• Perform other reasonable duties required by management.

• The Company operates a twenty-four (24) business. Therefore, you may be rostered to work shifts, which may change from time to time.Required Qualifications:

• High school diploma or equivalent vocational training.
• Minimum of one year customer service experience preferred.
• Computer literacy in:
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

• Excellent command of the English Language and second language preferred but not essential.

Why Join Atlantis?

At Atlantis, you will be part of a team dedicated to creating extraordinary guest experiences. This role provides the opportunity to engage with VIP guests from around the world while working in a dynamic, luxury hospitality environment committed to service excellence.