Housekeeping Coordinator

Overview:

The Housekeeping Office Coordinator will coordinate the work assignments for housekeeping staff, including but not limited to room attendants, housemen, laundry attendants, and turndown attendants, each day, answer guest and associate calls, and dispatch work tickets appropriately. He/she is responsible for the day-to-day office operations for the housekeeping department.

Responsibilities:

Open and close the housekeeping department daily.

Work with Loss Prevention to maintain lost-and-found records.

Dispatch all calls to the appropriate discipline.

Communicate effectively with all departments, including engineering.

Update Synergy requests.

Respond to all phone calls/ requests from guests and other departments.

Monitor the computer system.

Maintain clear and efficient communication with the front desk.

Maintain cleanliness and organization in the department.

Walk the floors and inspect guest rooms.

Qualifications:

Must be able to read, write, and communicate in fluent English.

Ability to work days, afternoons, weekends, and holidays.

Must possess basic computational ability.

Must have computer skills.

Previous experience as a coordinator and/or answering phones strongly preferred.

Bilingual in Spanish preferred.