Housekeeping Manager

Housekeeping ManagerAbout Us

Our hotel teams’ fundamental strategy is to provide memorable experiences for our guests, which our team implements on a daily basis through exceptional customer service. Each associate takes a lot of pride in our hotels. We believe that makes a huge difference in our operations.

Job Description

Responsible for the overall cleanliness of the hotel, including rooms and public area. Major responsibilities include ensuring guests are satisfied with hotel cleanliness; responding to guest needs; ensuring safety and security of rooms; maintaining inventory and cost controls; selecting, training, maintaining and managing a motivated and skilled work force and ensuring and maintaining rooms cleanliness per brand standards. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for the staff to follow.

Benefits

• Paid time off and holidays

• Dental, & Vision Insurance

• Life Insurance

• Short & Long Term Disability

• Accidental Insurance

• Hospital Indemnity

• Critical Illness

• Flex Spending Account

• Incentives

• Employee Lunches

• Associate of the Quarter and Associate of the Year

Essential Job Functions: Housekeeping Operations

• Maintains Brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met.

• Trains staff in all aspects of housekeeping, including guest service.

• Administers guest satisfaction inspection procedures and reports.

• Maintains key control and lost-and-found with supporting logs, and ensures staff is trained to follow correct procedures for both.

• Plans work schedules and room assignments with minimum disruption to guests.

• Empowers hotel staff to deliver great guest service by encouraging responsiveness to guest needs.

• Meets or exceeds hotel guest satisfaction measures.

• Ensures hotel standard and services contribute to the delivery of consistent guest service.

Guest Service

• Maintains guest service as the driving philosophy of the hotel.

• Personally demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest.

• Ensures hotel staff, including all new hires, knows all components of guest service guarantee and are trained to meet service standards.

• Develops added value customer service programs regarding housekeeping services.

• Can communicate to guests about hotel promotions, local attractions and points of interest.

• Ensures employees know policies, pay procedures, incentives, and benefits.

• Helps to develop management talent by acting as a mentor for direct reports. • Uses ongoing safety training to minimize workers’ compensation claims.

• Monitors and maintains acceptable turnover levels.

Human Resources Management

• Manages human resources functions, including recruiting, selecting, orientation, training, performance planning and evaluating and pay/reward programs to maintain a skilled, qualified work force.

• Maintains a positive, cooperative work environment between staff and management.

• Emphasizes training and development as a way of doing business to empower employees to provide excellent guest service.

• Ensures personnel files are accurate and comply with local and federal regulations.

• Administers personnel policies fairly and consistently.

• Resolves employee grievances in a fair and timely way.

• Ensures housekeepers know responsibilities and manage against those responsibilities.

Profit Management

• Anticipates revenue/cost problems in department.

• Tracks financial and operating information on ongoing basis to adjust plans, labor and other costs.

• Produces accurate financial reports on time with regards to payroll.

• Maintains inventory of supplies and ensures staff follows proper inventory/cost control procedures.

• Provides monthly inventory reports on linen and terry.

Safety and Security

• Understands “Right to Know” laws, which apply to housekeeping supplies and chemicals.

• Recognizes and corrects conditions which may create security, fire or accident hazards.

• Understands and implements hotel’s control system.

Physical Activity:

The physical activity normally entails the following attributes.

Position is expected to:

• Stand more than 2/3 of the time

• Sit less than 1/3 of the time

• Lift up to 25 lbs.

• Push / pull up to 25 pounds.

Additional Responsibilities:

• Any other duties assigned by Supervisor

Equal Opportunity Employment

SAI Hospitality Management provides equal employment opportunities to all employees and applicants. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law. Harassment and retaliation are strictly prohibited. Employees are encouraged to report concerns to management or Human Resources.