Housekeeping Supervisor

Scope of Position

The Housekeeping Supervisor will inspect guest rooms, etc. after being cleaned by Room Attendant to ensure quality standards. He/she will maintain superior standards of presentation and cleanliness in all areas of the resort while ensuring the safety and confidentiality of all guests. The Housekeeping Supervisor will act as a leader to all Housekeeping personnel and assist with guest/Associate issues.

Position Requirements

• Professional demeanor appropriate for a luxury environment.

• At least 1 year of Housekeeping Supervisor experience in a hotel or equivalent.

• Ability to communicate clearly with guests, Associates, and Housekeeping staff.

• Ability to handle a multitude of tasks in an ever-changing environment.

• Effective at listening to, understanding, clarifying and responding to the concerns and issues raised by guests.

• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision.

Responsibilities

• Approach all encounters with guests and Associates in a professional, service-oriented manner.

• Verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.

• Conduct daily inspections of guest rooms and floors assigned to room attendants, and house attendants.

• Notify Room Attendant/House Attendant of any deficiencies found and return to correct when applicable.

• Inspect show rooms.

• Assist Housekeeping management in managing daily activities.

• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office.

• Document and resolve issues with discrepant rooms with the Front Desk.

• Prepare, distribute, and communicate changes on assignment sheets/work boards.

• Handle guest complaints and react quickly, logging and notifying proper areas to service guests.

• Assist with and lead room attendant, turndown attendant, and house attendant with daily duties.

• Communicate concerns/opportunities to the next shift.

• Must be able to perform all Room Attendant and House Attendant duties.

• Work with all Housekeeping Associates to maintain and improve guest service scores.

• Confirm that all daily duties are completed to standard by: Room Attendants, and House Attendant.

• Train and coach Associates on expected standards of service and conduct.

• Report and follow up with engineering issues.

• Be up to date on all guest services and events in the hotel.

• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries.

• Perform any other reasonable duties as required by management.

Education

• High school diploma or GED

Skills and Abilities

• Able to communicate in the English language. Second language is a plus.

• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.

• Knowledge of proper chemical handling, cleaning techniques and use of equipment, machinery.

• Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements

• Able to work in a fast paced environment.

• Must be physically fit in order to lift, pull and push items up to 50 pounds.

• Also requires standing/walking/reaching and bending throughout shift.