Housing Case Manager
- Compensation
- Not disclosed
- Location
- New York, NY
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Contract
- Experience
- Not specified
- Category
- Not specified
- Posted
Must have
- Strong understanding of housing resources, entitlements, and case management strategies to support housing stability.
- Experience working in a fast-paced, data-driven, performance-based environment.
- Ability to work independently and think critically is required.
- Exceptional active listening skills with the ability to communicate professionally and effectively both verbally and in writing.
- Experience working with vulnerable populations, including individuals with HIV/AIDS, substance use disorders, and mental health challenges.
- Ability to work effectively and efficiently within an interdisciplinary team.
- Commitment to performing duties from a place of empathy and understanding.
Nice to have
- Background working with non-profit agencies or work on behalf of LGBTQ+ communities and/or people living with HIV is highly desirable.
- Experience with other historically marginalized communities (in a professional or volunteer capacity) is also desirable.
- Bilingual (English/Spanish) skills are a strong plus.
Full description
The Housing Case Manager is responsible for providing comprehensive case management services to vulnerable clients experiencing housing instability across the five boroughs of New York City. The ideal candidate will be adept at assessing needs, developing individualized housing plans, and coordinating with GMHC program partners to secure and maintain stable housing for our clients. Through a client-centered and empathetic approach, the Housing Case Manager will conduct home visits, coordinate social service referrals, assist with entitlements management, and implement housing stability interventions and support.
This hybrid position requires a combination of fieldwork across the five boroughs of New York City, in-office duties, and remote work as determined by the manager and based on program needs.
Essential Job Functions
The Housing Case Manager will be responsible for the following duties:
Case Management & Advocacy:
- Caseload Management: Maintain a caseload of up to twenty-five (25) clients, including single individuals and families across the five boroughs of New York City.
- Home Visits: Schedule and conduct at least one monthly home visit per client to assess housing stability and provide case management services.
- Using client intake and assessment information to develop and implement a case management plan to offer ongoing support, counseling, health care linkages, advocacy, and entitlements management to ensure client well-being.
- Help clients access and apply for housing assistance programs, including rental subsidies, utility assistance, and other relevant benefits.
- Provide support including tenancy education and advocacy for clients facing eviction or other property related challenges.
Housing Stability Support:
- Educate clients on the Terms and Conditions of Tenancy and assist in maintaining housing permanence.
- Actively search for available housing options, assist clients with applications, and negotiate lease terms to secure appropriate housing.
- Collaboration with landlords, property management companies, and social service agencies to facilitate housing placement and support client retention.
- Monitor and collect monthly rent payments where applicable.
- Conduct monthly apartment inspections with the residence and maintenance teams to ensure continued safe habitability.
Referral & Service Coordination:
- Connect clients to GMHC programs and external providers based on identified needs.
- Coordinate care with medical and mental health providers, substance use counselors, and other support services.
Ongoing Client Support & Engagement:
- Accompany clients to healthcare appointments, entitlement offices, housing appointments, and other necessary services.