Housing Case Manager

Position Title: Housing Case Manager

Employment Type/Hours: Full-time, 40 hours per week

Supervisor: Director of Housing

Department: Housing

FLSA Status: Non-Exempt

FLSA Exemption Test: N/A

Starting Salary/Hourly Rate: $22.50/hour

Last Updated: 10/6/26

Our Mission

Safe Berks provides a safe haven and support for victims of domestic violence and sexual assault through education, advocacy and a relentless commitment to prevent abuse. We are dedicated to fostering an inclusive environment where individuals can be their true selves and feel empowered to stand up to all forms of oppression.

Our Values

SAFETY

We believe that freedom from physical, emotional, spiritual and psychological harm is a basic human right of all individuals. We know that domestic violence, sexual assault, oppression and privilege include power-based tactics that affect physical, emotional and psychological safety and we work to help survivors heal the wounds caused by power-based violence.

RESPECT

We value the dignity of all individuals while appreciating our differences and celebrating and honoring our diversity. Respect is reflected in the way we treat our clients, ourselves and members of the community. We believe our work requires us to reach out to marginalized individuals and communities and to create space to celebrate and nurture them.

EMPOWERMENT

We believe empowerment begins with recognizing and knowing that individually and collectively Safe Berks clients, staff and volunteers have the strength to make necessary change and to accomplish our goals. We recognize that success is defined by each individual given their experience, talents and culture and we celebrate this success.

EDUCATION

We will educate ourselves and our community to reject and prevent violence and oppression in our own lives and in the lives of the people around us. We recognize that our mission and values are transformational, and we must work with intention to break down social and cultural norms that continue to divide us.

HOPE

We believe that hope is key to our existence, to our ability to persevere and to achieve goals. We recognize that our work fosters hope and resilience and improves physical, emotional, spiritual, and psychological well-being.

Equity and Inclusion

Safe Berks is committed to fostering a diverse and inclusive environment where all staff, residents, clients, board members, and volunteers feel safe and empowered to stand up to oppression of all kinds. We believe that the collective sum of our individual differences, life experiences, knowledge, creative outlets, innovative approaches and solutions, unique capabilities, and talent that our employees exhibit in their work represents the quality of our life-saving services. Reflective of the community we serve and embrace, we celebrate differences in age, color, disability, ethnicity, family or marital status, gender identity, or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Position Standards

• Direct Service Delivery Standard
• Employee demonstrates a commitment to exceptional service for all individuals seeking assistance from Safe Berks and does so in a manner that is trauma-informed and in line with agency values of safety, respect, empowerment, education, and hope. Employee always maintains confidentiality according to agency requirements, consistently follows agency policies and procedures, and makes good decisions within the boundaries of their position expectations.
• Conduct and Behavioral Standard
• Employee responds to changing circumstances by being innovative and adjusting behavior to fit different situations. Employee performs work with a calm demeanor in stressful situations. Even in situations that may cause employee personal discomfort, they are able to be flexible and understand and balance others diverse views and beliefs.
• Essential Skills Standard
• Employee has strong communication skills, which are essential to the work of an advocate. They express oneself clearly and effectively when speaking and writing. Employee practices active listening by facilitating two-way communication and ensures that information is understood by all parties. They share information in a timely manner using the most appropriate method and follows up with individuals requesting additional information, referrals, or assistance.

Essential Duties & Responsibilities (includes but is not limited to the following):

• Provide individualized support and advocacy to an approximate twelve (12) household caseload program participants enrolled in Safe Berks’ Rapid Rehousing Program who are fleeing domestic violence and/or experiencing housing instability because of their victimization.
• Responsible for meeting with participants regularly (no less than monthly) to assist in the development of a service plan primarily focused on identifying suitable housing options, obtaining sustainable employment, gaining access to benefits and community resources, increasing financial stability, and addressing immediate and ongoing safety concerns. Regular monitoring of the service plan, advocacy, and intervention with program participants is also required.
• Screen participants during the enrollment process to ensure they meet eligibility requirements and will benefit from services provided in the program.
• Complete all required enrollment, recertification, and exit paperwork with participants and ensure timely entry of information in the HMIS comparable database and ETO.
• Support the development of an individual service plan collaboratively with participant that includes appropriate goals, objectives, and timeframes.
• Conduct regular in-person post placement visits with program participants to assist them in meeting service goals, which could include home visits, and apartment checks as needed.
• Meet with participants no less than monthly to assess progress in the program and towards goal achievement and to update the service plan as needed.
• Assist participants with applying for all appropriate state/federal benefits, childcare, medical insurance, education, employment, and any other needed services.
• Monitor & coordinate with the BCEH Coordinated Entry Manager regarding pending referrals and acceptance of new participants and collaborate with Safe Berks’ direct service staff to identify prospective participants to be referred to the program through Coordinated Entry.
• Maintain and update participant data collection, communication, and financial tracking spreadsheets and complete, submit, and file required documentation by established deadlines.
• Comply with all HUD funding requirements and budget spending processes and submit all financial requests and supporting documentation as per Safe Berks’ fiscal policy.
• Provide tenant counseling, coordinate moving arrangements, utility set-up and review and explain leases to enrolled participants.
• Engage with existing and potential landlords to advocate on behalf of program participants.
• Adhere to Safe Berks’ timekeeping policy and complete and submit employment related paperwork in a timely fashion.
• Attend collaborative meetings and network with other agencies and coalitions.
• Participate in monthly CoC meetings and training as required by funders.
• Attend monthly staff meetings, weekly supervision meetings and regularly scheduled department meetings.

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Educational & Experience Requirements:

Employment Experience (amount and kind)

• 1 – 3 years’ related experience and knowledge of direct service operations preferred

Education (general level required or specific courses)

• Bachelor’s degree in Social Work, Psychology, Human Services, or another related field preferred
• Degree can be substituted for Associate’s degree in related field with equivalent experience
• High School diploma required

Position Related Experience

• Knowledgeable about the barriers faced by survivors of domestic violence experiencing homelessness
• Flexible to meet the wide range of needs of clients
• Strong communication and problem-solving skills
• Resourceful, organized, and able to efficiently work independently

Essential Physical Requirements:

Activity

Occasionally – 0-35%

Frequently – 36-74%

Constantly – Over 75%

Standing

X

Walking

X

Sitting

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Climbing

X

Reaching/Working Overhead

X

Keyboard Use/Repetitive Hand Motion

X

Pushing/Pulling/Lifting/Carrying 0-10lbs

X

Pushing/Pulling/Lifting/Carrying 11-25lbs

X

Pushing/Pulling/Lifting/Carrying 26-50lbs

X

Other Requirements:

• Completion of a background check request; FBI, State Police, and Child Abuse Clearances obtained within required timeframe under Act 153 through agency vendor
• Successful completion of required Advocate Training provided by agency
• Valid driver's license, current vehicle registration, acceptable driving record, and PA Minimum Liability insurance coverage of $15,000 Bodily Injury per person / $30,000 Bodily Injury per accident and $5,000 Property Damage, or $35,000 Combined Single Limit, if your position requires operating a personal or organization owned vehicle.