Full description

YWCA Greater Cincinnati is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. This position plays a key role in supporting this mission through consistent and compassionate engagement.The Housing Case Manager is responsible for the delivery of direct services to adult survivors of domestic violence participating in the YWCA Housing Programs.PRINCIPAL DUTIES & RESPONSIBILITIES

-
Develops and implements an individual case plan with each resident assigned by the Residential Manager and completes all HUD paperwork in accordance to HUD regulations.

-
Ensures the provision of up-to-date and viable information, options and referral to housing program participants relative to legal, medical, counseling, housing, educational and employment opportunities.

-
Ensures provision of information relative to domestic violence and safety planning for each resident assigned by the Housing Manager.

-
Works closely with Landlords to promote supportive housing

-
Maintains appropriate client data and documentation in accordance with YWCA policies and procedures.

-
In consultation with Housing Manager handles medical and psychiatric emergencies.

-
Participates and presents case management updates relative to client progress/status at scheduled case review meetings.

-
Periodically provides transportation for clientele to outside appointments relative to housing, legal or medical needs.

-
In consultation with the Housing Manager, intervenes when conflict occurs between program participants and/or mediate conflict between program participants and landlords.

-
Coordinates exit planning and provides aftercare services to former program participants up to 6 mos post-exit.

SECONDARY DUTIES & RESPONSIBILITIES

-
Facilitates the intake of new residents into program.

-
Answers the business line.

-
Dispenses bus tokens.

-
Works with and provides on-the-job training to volunteers and student placements as assigned.

ADDITIONAL DUTIES & RESPONSIBILITIES

-
Communicates any facility/security problems to the Housing Manager.

-
Assists Housing Manager with collection of statistical/programmatic information.

-
Meets regularly with Housing Manager

-
Attends mandatory staff meetings, in-services and trainings

-
Other duties as assigned by the Housing Manager.

CLERICAL/GENERAL ADMINISTRATIVE

-
Responds to routine emails, phone calls, etc.

-
Makes copies, prints documents, etc.

-
Files Paperwork

Support to Management, Supervisors and StaffKey Relationships

-
Interacts with Housing Manager, staff, volunteers, student placements, clients and representatives from outside agencies.

This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.