Housing Solutions Case Manager, Permanent Supportive Housing (7190)

**Status: Full-Time, Non-ExemptPay: $23.00-$23.50/hourSchedule: Monday - Friday 8:00 a.m. - 4:30 p.m.

Job Summary:** The Housing Solutions Case Manager, under the direction of the Housing Solutions Manager, is responsible for ongoing needs assessments, personal housing and emergency plans, implementation, support, information, referrals, and advocacy for individuals who are in the Mercy House Permanent Supportive Housing Program. This position provides residential services to the project that includes life skills workshops and community building events/activities. This position requires successful working relationships with residents that support their ability to increase their self-reliance. This position will influence and recognize positive behavior changes and will identify problems and obstacles that threaten to undermine residents’ self-reliance and housing stability. Keeping clear and accurate files and records is essential to this position. This position will practice trauma-informed and client-focused strategies.

**Essential Duties and Responsibilities:

Program Oversight**

• Maintain a minimum caseload of 20–22 individuals and meet at least twice a month with residents to develop emergency plans and individual housing supporting plans based upon the housing assessment that identifies barriers, including short- and long-term measurable goals

• Meet with clients in person at their place of residence or in the office

• Utilize harm reduction interventions and methodologies to provide client-centered services to keep them in housing

• Utilize skills regarding crisis prevention and intervention

• Practice Trauma-informed Care and Motivational Interviewing techniques

• Implement Eviction Prevention strategies to support clients in need

• Assist residents to build upon their strengths and recognize their needs in a respectful manner

• Conduct home visits and inspect residents’ units to ensure that they are properly maintained and provide support with household activities as needed

• Be knowledgeable of community resources and refer/link clients as needed

• Assist in the facilitation of social and recreational activities designed to promote community involvement and peer support

• Work with volunteers and community resources to ensure that residents are linked with services such as employment, education, tutoring and/or mentoring as appropriate

• Attend trainings that increase knowledge of effectively meeting clients’ needs (including co-occurring disorders, harm reduction, and cultural competence)

• Facilitate relationship building between landlords/caretakers and clients

• Participate in the emergency on-call schedule to ensure clients’ needs are met

Residential Services

• Facilitate residents’ participation in credit counseling, computer training, financial literacy education, and job search assistance to help them achieve greater levels of success in their lives

• Coordinate life skills workshops on topics such as job search skills, time and stress management, health and wellness, interpersonal relationships, communication skills, etc.

• Distribute focus group surveys and organize community building and/or other enrichment activities for clients based on responses and that meet the funding requirements of the project

• Coordinate job readiness workshops to support residents in job skills development

• Provide residents with information about available services in the community

• Assist residents in accessing services through referral and advocacy

• Assist residents in building support networks with other residents, family, and friends

• Design and coordinate holiday and community building events

• Create and distribute monthly event/activity calendars

• Create newsletters highlighting events and activities and distribute them to residents and project partners quarterly or as requested

• Coordinate the ordering of needed supplies/resources for planned resident activities

• Provide reports as requested by management regarding residential services

Team Management

• Work as a Mercy House team member with all staff and volunteers to implement the mission and core values of the agency

• Attend regular internal and external agency meetings

• Work as part of the team to plan and develop resident programs, including partnership and collaboration with property management during the leasing and tenancy phase to promote: 1) effective communication; 2) united service delivery; and 3) a supportive community environment for all clients

Miscellaneous

• Keep accurate, up-to-date documentation on all clients, including but not limited to individual housing plans, emergency plans, case notes, case files, assessments, call logs, and Housing Authority applications and recertifications

• Complete all paperwork in a timely and accurate manner that ensures payment to the agency from various sources

• Complete incident reports in a timely manner as necessary

• Assist with all data collection systems

• Have knowledge of the county’s Coordinated Entry System and HMIS

• Facilitate communication between clients and property managers for those clients who are matched to the PSH program

• Coordinate intakes and assist in the collection of required documentation from clients to ensure clients move into permanent housing in a timely manner

• Assist in the collection of client documents for recertifications as necessary

• Communicate effectively and work collaboratively with the Property Management staff on-site

• Meet all deadlines as assigned

• Gain knowledge and understanding of Adult Rehabilitative Mental Health Services, Substance Abuse Treatments, and Fair Housing practices

• Respond to calls and emails in a timely manner

• Perform tasks independently and prioritize workload

• Maintain confidentiality and comply with all HIPAA laws and regulations

• Have knowledge of the legal and ethical issues pertaining to case management

• Maintain effective documentation at all times

• Perform other duties as assigned by management