Full description

**Languages requirements: German, French or Italian

Senior HR Coordinator is focused on providing effective and timely front-line customer service support for our employees, HRBPs and former employees. This position will provide support for their questions, issues and problem resolution on services such as benefits, payroll, compensation and HR policies & procedures. The HR Specialist will also perform transactional activities related to all services offered from the service center.

Accountability Description:

Assist employees and HRBPs as the initial point of contact by answering calls and emails by providing immediate resolution or careful redirection to escalated support resources
Answer routine employee, HRBP and former employee inquiries relating to HR
Collaborate with Lead HR Coordinator to resolve employee issues in a thorough and timely manner
Perform back-office transactions in support of HR functions, including running ad hoc and scheduled reports, data entry, data reconciliation, mailings, filing, sending correspondence, sorting and routing incoming mail
Achieve stated performance measures and adhere to established customer service standards. Perform special projects as assigned and managed by a manager

Requirements

Bachelors degree
Previous experience (3 to 5 years) in benefits, payroll, general human resources or customer service preferred
Experience working in a call center or HR shared service center preferred

Ability to deliver excellent customer care via telephone
Critical thinking, problem solving, and judgment skills
Service-oriented attitude and willingness to learn
Good listening skills and patience to work with all types of employees
Ability to maintain a positive attitude
Individual should have high energy with the ability to organize/prioritize workload

Regards,
Monil Patel
Technical Recruiter
Integrated Resources, Inc
(732) 844-8747 Ext.338
monil @irionline.com

HR COORDINATOR

Compensation

Not disclosed

Location

Cambridge, MA, us

Work setup

Not specified

Seniority

Not specified

Employment

Not specified

Experience

3+ years

**Languages requirements: German, French or Italian

Senior HR Coordinator is focused on providing effective and timely front-line customer service support for our employees, HRBPs and former employees. This position will provide support for their questions, issues and problem resolution on services such as benefits, payroll, compensation and HR policies & procedures. The HR Specialist will also perform transactional activities related to all services offered from the service center.

Accountability Description:

Assist employees and HRBPs as the initial point of contact by answering calls and emails by providing immediate resolution or careful redirection to escalated support resources
Answer routine employee, HRBP and former employee inquiries relating to HR
Collaborate with Lead HR Coordinator to resolve employee issues in a thorough and timely manner
Perform back-office transactions in support of HR functions, including running ad hoc and scheduled reports, data entry, data reconciliation, mailings, filing, sending correspondence, sorting and routing incoming mail
Achieve stated performance measures and adhere to established customer service standards. Perform special projects as assigned and managed by a manager

Requirements

Bachelors degree
Previous experience (3 to 5 years) in benefits, payroll, general human resources or customer service preferred
Experience working in a call center or HR shared service center preferred

Ability to deliver excellent customer care via telephone
Critical thinking, problem solving, and judgment skills
Service-oriented attitude and willingness to learn
Good listening skills and patience to work with all types of employees
Ability to maintain a positive attitude
Individual should have high energy with the ability to organize/prioritize workload

Regards,
Monil Patel
Technical Recruiter
Integrated Resources, Inc
(732) 844-8747 Ext.338
monil @irionline.com