HR Specialist

Key responsibilities:

• Provide operational and administrative HR support to employees and managers.

• Respond to HR inquiries

• Manage and maintain accurate employee records.

• Ensure privacy and confidentiality

• Optimize HR processes for efficiency

Main job tasks

• Provide operational and administrative HR support to employees and managers.

• Assist employees and managers with various HR processes, within employee lifecycle events including administration ensuring all activities are done in a timely, accurate and legally compliant way.

• Responsible for solving inquiries in a timely, consistent and professional way using the knowledgebase of information through multichannel support

• Support more complex system/processes and provide support to more junior colleagues when needed.

• Coordinate with relevant departments to manage employee transitions effectively, adhering to best practices.

• Contribute to onboarding, training and capability development of colleagues when required.

• Respond to HR inquiries

• Address inquiries from employees and managers regarding HR policies, procedures, and individual records, utilizing knowledge from organizational behavior studies.

• Provide accurate information while maintaining high standards of customer service, informed by contemporary organizational behavior research.

• Manage and maintain accurate employee records.

• Ensure all employee records, including job history, leave records, and salary progression, are up-to-date and compliant with company standards.

• Regularly audit records to maintain accuracy and integrity.

• Ensure privacy and confidentiality

• Handle sensitive employee information with utmost care to maintain privacy and confidentiality, adhering to ethical guidelines and legal frameworks.

• Adhere to organizational policies and legal requirements regarding data protection, ensuring compliance with all relevant regulations.

• Optimize HR processes for efficiency

• Review and refine HR processes to ensure they are efficient and effective.

• Implement best practices to streamline HR operations and reduce redundancies, ensuring optimal efficiency in HR processes.

• Introduce new HR concepts, practices, and approaches to stakeholders with shared interests.

• Monitor service performance metrics. Continuously seek opportunities for process improvement to enhance efficiency.

• Proactively identify and recommend process improvements, and take ownership of implementing approved enhancements

• Support implementation and adoption of new HR processes, policies and systems through change management and communication activities to all stakeholders.

Innovation and change

• Implementing system updates to reduce manual data entry, improve accuracy, and standardize processes.

• Collaborating with cross-functional teams to design and implement a self-service HR portal, providing employees with easy electronic access to HR information, reducing the need for manual inquiries, and optimizing the user experience.

• Drive continuous improvement by identifying and implementing changes to HR programs in response to evolving organizational needs.

Key stakeholders

• All levels of the organization including HR Business Partners

• HR colleagues from Centers of Excellence (CoEs) such as Labor Relations lawyers, Total Rewards specialists, and Talent Acquisition etc.

• Global Business Services (GBS)

• RSC teams

• Other RSCs

• IT and areas responsible for our systems

• Candidates/Ex-employees

Education

Bachelor’s degree in human resources, Business Administration, or a related field preferred.

Experience

• Minimum 2-3 years of experience in HR operations or administrative roles
• Solid knowledge of HR processes and employee records management

Personal skills

• Good English communication skills; Japanese proficiency is preferred.

• Must be well organized and detail oriented with good interpersonal and communication skills
• Strong Problem-solving Mindset and skill
• Innovation mindset and Data Driven
• Team Collaboration

• Ability to adapt to a changing environment

• Strong ownership

• Ability to multi-task

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.