HSO International - Service Delivery Manager
A Service Delivery Manager accountable for end-to-end managed services delivery to international customers across Dynamics 365 F&O/CE, Azure, integrations, and data. Day to day they own SLAs, budgets, escalations, and release/change management while leading and coaching a DevOps support team.
- Compensation
- Not disclosed
- Location
- Remote Europe
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 10+ years
- Category
- Project management
- Posted
Skills
Must have
- Legal working rights in the country of residence within the European region
- Bachelor's or Master's degree in Business, IT, or a related field
- At least 10 years of relevant professional experience, including substantial experience with Microsoft Dynamics 365 and enterprise managed services
- Senior-level Service Delivery Management experience in complex customer environments
- Proven ownership of multiple services across Dynamics 365 F&O, CE, Azure, integrations, and data
- Proven Release & Change Management experience, including release governance, CAB processes, and production deployment ownership
- Experience managing SLAs, budgets, service quality, customer satisfaction, and escalations
- Strong knowledge of Microsoft cloud solutions and modern service management practices
- Experience working with international customers and distributed delivery teams
- Commercial awareness and ability to support service growth opportunities
- Fluency in English
Nice to have
- Experience transitioning projects into managed service operations
- Experience with Dynamics 365 One Version Management
- ITIL certification or experience working for a Microsoft Partner
Full description
Role: Service Delivery Manager
Department: Managed Services
Visa Sponsorship: You must have legal working rights in the country of your residence within the European region. Sponsorship is only available within the Netherlands.
What is your goal?
As a Service Delivery Manager, you are accountable for delivering high-quality managed services to international customers. You oversee complex service environments across Dynamics 365, Azure, integrations, and data, ensuring operational stability, customer satisfaction and continuous improvement.
Leading Microsoft Partner
HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally.
HSO International
At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact.
Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/
Responsibilities
- Own end-to-end service delivery across Dynamics 365 F&O, CE, Azure, integrations, and data solutions.
- Build trusted relationships with senior customer stakeholders and align services with their business objectives.
- Lead and coach the DevOps customer support team.
- Own SLAs, service performance, budgets, escalations, and continuous improvement.
- Lead Release & Change Management, including release governance, CAB processes, risk assessment and production deployments.
- Coordinate releases and resolve dependencies across functional and technical teams.
- Identify opportunities to improve and expand customer services.
- Contribute to service delivery standards and best practices within Managed Services.
When Are We a Match?You have:
- A Bachelor’s or Master’s degree in Business, IT, or a related field.
- At least 10 years of relevant professional experience, including substantial experience within Microsoft Dynamics 365 and enterprise managed services.
- Senior-level Service Delivery Management experience in complex customer environments.
- Proven ownership of multiple services across Dynamics 365 F&O, CE, Azure, integrations, and data.
- Proven Release & Change Management experience, including .