Hub Supervisor

Role Summary

An exciting new Hub Supervisor opportunity at DX! All about you

You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. This could be the passport you need for the holiday of your dreams or that special gift for a loved one. We have a team of over 3,000 hard-working and enthusiastic people who think we are more than just a delivery company. We know each consignment tells a story and we know that for someone somewhere, it’ll make their day when we deliver exactly on time, every time.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Role summary:

In conjunction with the HUB Manager, manage the team through forward planning and performance management ensuring that all KPI’s and SLAs are met for the Customer

Key responsibilities

• Compliance with all security standards required surrounding Customer / Clients contracts.

• Delivery of Customer SLAs.

• Performance Management of Operational Team.

• Ensure daily performance information is produced, variances investigated appropriate action taken.

• Swift and clear communication to Operational Team.

• Clear control measures in place to deliver and drive KPI achievements.

• Compliance with Health & Safety.

• Motivation and engagement of Haydock team.

• Encourage a positive working environment that delivers excellent service levels for the Customer.

• To have a flexible approach towards shift patterns to be able to work between both AM and PM shifts are the operation requires.

• Ensure all SOPs are adhered to.

• Delivering great Customer Service – every time

Essential criteria for this role

• Previous experience in the mail or distribution industry

• FLT License (DX can offer the training course)

Additional information on this role

If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.

Benefits:

Competitive Rates of Pay

Holidays: 20 days + bank holidays

Pension, Life Assurance and other additional benefits

Excellent opportunities for career progression and more!!

We look forward to hearing from you!