Telexistence develops remote controlled robots with artificial intelligence, with the mission to change robots, change the structure, and change the world. Gathered by high expertise professionals from all over the world, the engineering team consistently develops robotic hardware, software and AI technology in-house. TX aims to expand the scope of robotics activities beyond the factory floor and transform the fundamental nature of labor society.
Our Field Services division supports the real-world deployment of robotic systems. For our GHOST, PHANTOM, and TX-G2 robots, we handle everything from deployment (installation and setup) and on-site repair to technical troubleshooting.
In this role, you will focus on software development, working with our software engineering team to support future business growth, especially for TX-G2. Working on the front line, you will see real problems firsthand and drive technical standardization, operational improvement, and quality through tool development and automation. This is a role where you help robots spread into society, powered by your software.
TX-G2 (Humanoid): A dual-arm humanoid that collects data on human manual tasks and whole-body motion, used to automate work across various settings with VLA models and more. GHOST (Retail): An AI robot that automates beverage restocking in convenience store backrooms. It combines autonomous AI control with teleoperation and can be installed on existing shelves and fixtures without store modifications. PHANTOM (Logistics): Automates unloading and depalletizing in logistics warehouses through coordination between robotic arms and automated forklifts (AGFs).
**1) Deployment **・Streamline software installation and setup work ・Manage software versions and build systems that make updates easy in the field ・Provide software-related support during deployment and troubleshoot issues as they arise
2) Repair
・Provide technical support for repairs and handle complex failures ・Identify root causes through log analysis and other methods, implement corrective actions, and drive recurrence prevention ・Analyze issues and provide feedback to the development team
3) Operational Excellence
・Drive field-driven technical standardization and operational improvement ・Develop internal tools that support field work, such as remote diagnostics and operations monitoring ・Build systems that use field data to improve quality
4) Cross-functional Collaboration
・Collaborate with the Integration team and development teams to solve technical issues ・Coordinate technical and operational matters with external partners and vendors
**Probationary Period **3 months (Subject to extension up to 6 months)
**Work Location **Head Office (Heiwajima, Ota-ku, Tokyo) ＊Location is subject to change at the company's discretion (including other locations within the Greater Tokyo Area).
**Working Arrangements **Specialized Work Discretionary Labor System (Senmon-gyomu-gata Sairyo-rodo-sei)
・Deemed working hours: 9 hours per day. ・Start and end times, as well as the execution of duties and allocation of work hours, are left to the employee's discretion. ・Reference hours: 10:00 – 19:00 (including a 1-hour break)
**Holidays & Vacations **Saturdays, Sundays, National Holidays, and Year-End/New Year Holidays (Dec 28 – Jan 3)
**Incentives **・Salary review and promotion opportunities based on bi-annual OKR evaluations (subject to company policies)
**Social Insurance **Fully covered under the Japanese Social Insurance system (Health Insurance, Employees' Pension, Employment Insurance, and Workers' Accident Compensation Insurance)
**Other **Domestic business travel may be required.
＊ Job duties, scope of responsibilities, reporting lines, and team structure may change after joining.