Human Resources Operations Coordinator
- Compensation
- Not disclosed
- Location
- Albany, NY, US
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Hr
- Posted
Skills
Must have
- Two (2) or more years of experience in:
- Human Resources Recruiting Coordination Customer Service Office Administration Business Operations or a related field
Nice to have
- Experience working with:
- Dayforce HRIS Applicant Tracking Systems (ATS) HR case management systems Document management platforms
- Experience handling confidential and sensitive employee information.
- Knowledge, Skills & Abilities: Successful candidates will possess:
- Excellent customer service and interpersonal skills. Strong verbal and written communication abilities. Exceptional organization and attention to detail. Ability to manage multiple priorities in a dea
- Why Join SSO? At SSO, we are committed to fostering a workplace where employees can grow, contribute, and thrive. You will have the opportunity to gain exposure to multiple areas of Human Resources wh
- Medical, Dental, and Vision Insurance 401(k) with Discretionary Employer Match Paid Time Off and Holidays Flexible Spending Accounts (FSA) Employee Assistance Program Professional Development Opportun
Full description
Human Resources Operations Coordinator
Location: Albany, NY (Hybrid)Schedule: Full-Time
Pay Rate: $58,000 - $65,000 annuallyReports To: Director of Human Resources
About the Role
Staffing Solutions Organization (SSO) is seeking a highly organized and customer-focused Human Resources Operations Coordinator to support the delivery of exceptional HR services across the organization.
As a key member of the Human Resources team, you will serve as the first point of contact for employees, managers, candidates, and external stakeholders, ensuring timely and accurate support throughout the employee lifecycle. This role provides operational support across multiple HR functions, including employee relations, onboarding, talent acquisition, leave administration, HR systems, and employee records management.
The ideal candidate is detail-oriented, service-driven, and eager to develop broad Human Resources experience in a collaborative and fast-paced environment.
Key Responsibilities:
Employee Support & HR Service Delivery
Serve as the first point of contact for employee, manager, candidate, and stakeholder inquiries.
Respond to Tier 1 HR questions received through shared HR inboxes, phone lines, voicemail, and case management systems.
Provide accurate, professional, and timely responses while escalating more complex issues as appropriate.
Maintain records of employee inquiries and actions taken through our case management system Zendesk.
Support the achievement of HR service delivery standards and response goals.
Office Administration & Communications
Manage the HR phone line and voicemail system.
Receive, process, distribute, and electronically file incoming and outgoing correspondence.
Coordinate document collection and follow-up activities.
Maintain confidentiality of employee and organizational information at all times.
Employee Records & HR Administration
Maintain employee personnel files and records in compliance with company policies and record retention requirements.
Process employee lifecycle transactions, including:
New hires
Promotions
Transfers
Manager changes
Personal information updates
Employment separations
Conduct routine audits to ensure HR data accuracy and compliance.
Ensure employee records remain current, complete, and confidential.
Talent Acquisition & Onboarding Support