HVAC Service Manager

Sierra is growing our Tech Generated Lead (TGL) team and needs a leader to run it. Internally we call it the Silo team. These technicians handle service and maintenance calls on aging systems. When a repair no longer makes sense for the homeowner, they turn the call over to a replacement conversation.

You'll own that team's results. That means coaching techs in the field, tightening the handoff to our Comfort Advisors, and growing the number of turned-over calls that close as sold jobs. If you've run a tech turnover or lead-generation program and you like being measured on numbers, this role is built for you.

In Las Vegas, air conditioning isn't optional. Our techs work year-round, and so does this team.

What you'll do

• Lead, coach, and hold accountable a team of TGL (Silo) Technicians

• Track and improve team KPIs: TGLs generated, close rate on TGLs, average ticket, and maintenance agreement sales

• Ride along with technicians to coach diagnostics, homeowner conversations, and photo documentation

• Set clear criteria for when a call should be turned over, and make sure techs apply them consistently

• Work with Comfort Advisors and Dispatch so TGLs are handed off quickly and nothing falls through

• Run daily huddles and weekly one-on-ones, and report team results to the General Manager

• Interview, hire, and onboard new technicians with the Recruiting team

• Uphold safety standards, company policies, and a strong customer experience on every call

What you bring

Required

• 3+ years of residential HVAC experience, including at least 1 year leading or training technicians

• Strong residential HVAC diagnostic knowledge, enough to coach techs on the call

• A track record of hitting performance numbers (sales, turnover, close rate, or average ticket)

• Valid driver's license and an acceptable driving record

Preferred

• Experience running a tech turnover, lead-generation, or replacement sales program

• Field service software experience (ServiceTitan or similar)

• Experience with performance-based or commission pay plans

Pay and benefits

Base salary: $65,000 – $80,000 per year, based on experience and qualifications. The role also earns a team performance bonus tied to TGL team results. At target performance, expected total annual earnings are $110,000 – $150,000. Bonus pay is not guaranteed and depends on team and individual performance under the current bonus plan.

• Medical, dental, and vision insurance