Hybrid Director of Client Operations - Central Florida

Hybrid Director of Client Operations - Central Florida

Summary of Position
The Director of Client Operations is dedicated to achieving total client satisfaction in the delivery of our services, primarily through leading client teams for dedicated accounts. Successful Client Directors establish and maintain strong relationships by collaboratively and effectively communicating with key clients as well as internal leadership, and our other business units. Our ideal candidate is a self-directed, creative, highly adaptable problem solver with excellent communication and leadership skills who enjoys working in a fast-paced, dynamic environment.

Duties & Responsibilities

Implements and manages multiple client accounts within an assigned territory
Manages client needs by maintaining regular correspondence via site visits and telephone check-ins
Maintains and monitors account metrics to assess performance
Responds to all client concerns in a timely and professional manner
Demonstrates a thorough understanding of financial metrics that drive the Company’s business including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards
Uses metrics to manage client accounts and adjust staffing needs
Develops new business opportunities with existing customer bases
Partners with sales team to pursue and close new business
Provides client support and guidance related to new product and service offerings
Helps to develop and review sales proformas and contracts, evaluates for operational implementation
Recruits, hires, and trains new team members
Evaluates staff performance
Troubleshoots service issues and partners with IT to resolve escalated matters
Carries out responsibilities in accordance with Company policies and procedures
Monitors work processes to ensure they comply with applicable regulations, including HIPAA, state/federal regulations related to operations and labor regulations
Performs other duties, as assigned, to ensure effective operation of the department and the Company

Minimum Qualifications

Bachelor’s degree in Business/Medical Management
Minimum of 4 years’ management experience in a healthcare setting
ROI experience required
RHIT certification, preferred
A valid driver’s license and a history of safe driving
Demonstrated leadership and decision-making skills
Ability to communicate effectively with clients, staff members and management
Able to effectively manage others including tracking and monitoring productivity, providing appropriate feedback to employees on a timely basis and driving desired results
Strong listening and problem-solving skills
Ability to maintain confidentiality
Self-motivated and results-oriented while working with minimal supervision
Strong computer skills
Self-starter with the ability to quickly learn new things
Ability to multi-task and work in a fast-paced, dynamic environment
Ability to travel at least 75% of the time
Capable of living and promoting Verisma Core Values