I+S Lead Key Accounts Sales Support Specialist

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Primary Purpose: The I+S Lead Key Accounts Sales Support Specialist is responsible for enabling profitable growth, customer retention, and sales effectiveness through operational excellence, advanced commercial support, functional leadership, and continuous improvement. This role serves as a subject matter expert, peer coach, and day-to-day operational resource for the Key Accounts Sales Support function, helping ensure the accurate, timely, and consistent execution of pricing administration, customer requirements, reporting, account maintenance, and other customer-facing activities that drive business objectives and enhance the overall customer experience.

As a trusted partner to the business, the I+S Lead Key Accounts Sales Support Specialist collaborates closely with Key Account Managers, Sales, Customer Solutions, Product Management, Supply Chain, Procurement, Sustainability, Commercial Operations, Pricing, and other key stakeholders to support revenue generation, resolve complex business and customer challenges, improve commercial processes, and strengthen account management effectiveness. The role provides advanced support across pricing administration, margin analysis, cost investigations, index and formula pricing, forecasts, reporting, customer documentation, sample requests, account maintenance, and project execution. This partnership-driven approach enables the Key Accounts organization to focus on customer acquisition, retention, contract compliance, and profitable growth.

The I+S Lead Key Accounts Sales Support Specialist supports team performance by monitoring workflow execution, service levels, queue health, data quality, process compliance, and issue resolution. This includes serving as the first point of escalation for complex pricing, reporting, and customer-support matter as well as supporting workload coordination, reinforcing standard work, assisting with onboarding and continued employee development, and identifying operational trends, risks, and opportunities. The role partners with leadership to communicate team needs, recommend solutions, and promote consistency in service delivery and account support execution.

As a functional leader within the Customer Solutions organization, the I+S Lead Key Accounts Sales Support Specialist models accountability, collaboration, customer-centricity, and continuous improvement. Through peer coaching, trusted partnerships, strong cross-functional engagement, and leadership through influence, this role promotes the consistent delivery of high-quality commercial support, strengthens team capabilities, and contributes to sustainable business performance.

WHAT YOU'LL DO: Deliverables:% of time spent(Total 100%)

Provide functional leadership and advanced operational support to improve team readiness, consistency, and performance. Serve as a subject matter expert and peer coach for Key Accounts Sales Support Specialists, accelerate employee proficiency through onboarding and ongoing development, reinforce standard work, and drive adoption of systems, tools, and processes that support efficient account management and customer service delivery.

40%

Monitor and improve workflow performance, productivity, response times, pricing accuracy, data quality, process compliance, and service-level performance. Analyze operational and account-level results, identify risks, trends, and performance gaps, and provide actionable insights that support commercial decision-making, workload management, and improved business outcomes.
15%

20%

Serve as a trusted partner and advocate for Key Account Managers and customers by supporting pricing execution, margin analysis, customer documentation, surveys, questionnaires, regulatory requirements, sample requests, customer-specific reporting, and related account activities while ensuring contractual compliance, revenue retention, and profitable growth. Provide responsive support that strengthens customer relationships, account retention, and sales effectiveness.

20%

Identify and support enhancements to pricing processes, reporting capabilities, customer portals, operational workflows, systems, and account-management tools. Contribute to customer projects, audits, data updates, process improvements, and system enhancements that improve efficiency, strengthen data quality, increase commercial effectiveness, and enhance the customer experience. Coordinate cross-functional resolution plans, communicate risks and status updates, perform root cause analysis, and implement preventative actions to reduce recurring issues and improve customer satisfaction.

20%

Key Stakeholders:Position/TitleReason For Contact

Key Accounts Sales Support Manager

Immediate Supervisor

Customer Solutions Leadership

Reports Within This Organization

Customer Solutions Shared Resources

Customer Experience

Sales

Customer Experience

Product Management

Customer Experience

Shared Services Functions

Customer Experience

Supply Chain Functions

Customer Experience

Master Data

Customer Experience

Financial Responsibility:

• NA

Supervisory Responsibility:

• None

WHAT YOU'LL NEED:

• 3-5 years of customer solutions or sales experience in a business to business (B2B) environment

• Bachelor’s degree preferred; not required

Specialized Knowledge/Skills:

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook)

• SAP expertise with demonstrated knowledge of order management and customer service processes

• Salesforce CRM experience, including case management, reporting, and workflow optimization

• Self-motivated with the ability to work independently and make sound decisions in a dynamic environment

• Ability to manage multiple priorities and deliver results within tight deadlines

• Customer-focused with a commitment to operational excellence and continuous improvement

• Business acumen with a comprehensive understanding of the chemical distribution industry, including customer requirements, regulatory documentation, quality standards, commercial processes, and operational workflows

• Commercial acumen with the ability to effectively partner with Key Account Managers, Sales, Customer Solutions, Product Management, Supply Chain, Procurement, Sustainability, Commercial Operations, customers, and other key stakeholders to support business objectives and customer success

• Strong analytical, problem-solving, and critical-thinking skills with the ability to analyze pricing, margin, logistics, order patterns, customer buying behavior, contract requirements, and Incoterms to identify opportunities that improve profitability, operational efficiency, and customer outcomes

• Strong organizational, prioritization, and time-management skills with the ability to manage multiple priorities, customer requirements, projects, and deadlines in a fast-paced, high-volume environment

• Demonstrated ability to identify opportunities for process improvement, operational efficiency, profitability enhancement, data integrity improvements, and customer experience optimization.

Competencies:

The successful candidate will show advanced capability in the following competencies:

• Commercial and Business Acumen

• Analytical Problem Solving

• Pricing and Financial Analysis

• Customer Advocacy

• Professional Communication

• Cross-Functional Collaboration and Influence

• Results Orientation

• Accountability and Integrity

WHERE YOU'LL WORK:

This is a hrbrid role that requires 3 days in office.

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe! We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability during the hiring process, please contact us at careers@univarsolutions.com.

Univar Solutions does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with Univar Solutions prior to submitting any information relating to a potential candidate. All searches must be initiated by Univar Solutions' Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met. Contacting our hiring managers directly is prohibited.