ICT Applications Support Manager
Internal IT applications manager at a family-owned steel reinforcing manufacturer on the Gold Coast. Day to day: optimising Tier 1 business systems (HRIS, maintenance, payroll, time & attendance), scoping projects for an IT steering committee, and building apps and AI tools on top of the company data warehouse.
- Compensation
- A$135K / yr
- Location
- Currumbin, Gold Coast QLD
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Proven relevant working experience in a similar role
- Continuous improvement mentality
- Planning and project management skills
- Ability to critically assess business issues and formulate IT-driven solutions
- Ability to see the bigger picture and own project initiatives from start to completion
- Strong knowledge of IT systems and applications and ability to engage productively with vendors
- Excellent written and oral communication and interpersonal skills
- Can work with people at all levels of the business
- Ability to prioritise tasks, problem-solve, and work and learn autonomously and in a team
Nice to have
- Relevant tertiary or equivalent qualifications
Full description
Salary: $135000 + Superannuation
Why work for Neumann Steel?
You would be working for one of the most reputable family owned and operated companies first established on the Gold Coast over 50 years ago. We specialise in steel reinforcing and plastic accessory products in the QLD and NSW markets. Our highly integrated supply chain is supported by our experienced staff and a wealth of industry knowledge.
With a people-first mindset, Neumann Steel is dedicated to supporting the local community and fostering long-lasting relationships while delivering quality commercial and residential projects in the spirit of openness and honesty. We strive to build a rewarding, inclusive, and inspiring culture, with innovation at the forefront of mind.
KEY RESPONSIBILITIES
This role partners with internal customers to support growth in our AI tools and data and ongoing improvements in our current Tier 1 applications (excluding manufacturing ERP).
- Creation of a scope document to include what the business data requirements are and develop tools, either by yourself or a partner, to develop an app or AI tool. Link this with our data in our data warehouse through appropriate data governance and enterprise security.
- Understand Tier 1 applications and whether we are utilising the systems to their full advantage. Partner with the business and external vendors to optimise these systems. Systems could include Elmo (HRIS), Mex (Maintenance system), Micropay, Kronos (Time & Attendance), Ellby (AP Scanning), Donesafe (Safety System) and any others.
- Submit projects to IT steering committee that may need approval for resources and priority planning. Follow project management processes starting with project scoping, project updates, to project completion including implementation and change control. Give updates to the steering committee on project progress and any issues or project closures. Once a quarter choose submit projects based on business need and initial scoping.
- Get users out of spreadsheets and using the data warehouse to work for us and not against us. Scope process improvements with system improvements.
- Work with Data & AI team to optimise what we include in the data warehouse and how we can utilise the data to improve performance. Whether performance is a new App, saving time on spreadsheets or work arounds outside of the system.
- Solve business problems through automation and applications development/deployment via a systematic approach of process mapping of current to future state positions.
- Define and implement strategies to improve practices and engagement across the whole business, drive change management, and add value to departmental projects.