ICT Support Engineer
Viatek Technology, an Australian managed IT services provider, is hiring an ICT Support Engineer at its Marleston (Adelaide) office to diagnose and resolve complex hardware, software, network, cloud, and Microsoft 365 issues for clients, act as an escalation point, and maintain support documentation and procedures.
- Compensation
- A$80K / yr
- Location
- Adelaide SA
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 5+ years
- Category
- It support
- Posted
Skills
Must have
- Associated degree or higher qualification, or at least 5 years relevant experience
- Experience in a service desk or MSP environment with a focus on network services, cloud services, servers and server technologies
- Strong client focus and demonstrable technical ability
- Ability to work within a team environment
- Great communication and relationship-building skills
- Strong time management skills
Nice to have
- Experience with Microsoft 365 (O365), Exchange, OneDrive and SharePoint
Full description
Salary: $80,000
Viatek has a long history of supporting and developing our teams to have long, successful careers. Our values are key to our success, and we look to employ those who share a similar value set.
- People
- Integrity
- Innovation
- Customer
About this role
This role is key to supporting the delivery of service and support to our customers. The ICT support engineer diagnoses and resolves complex problems across hardware, software, networks, databases, operating systems and security. This role acts as an escalation point and documents and maintains support procedures and strategies.
This includes:
- Document and maintain support procedures and strategies for client systems, networks, operating systems and applications, and drive continuous process improvement.
- Provide expert remote and on-site support and assist in troubleshooting and resolving system problems for clients. Maintain ticket accuracy within expected timeframes.
- Be involved in recommending hardware and software strategies, upgrades and remediation to improve system performance, availability and security
- Proactively maintain systems infrastructure across network services, cloud services, servers and server technologies, including Microsoft 365, Exchange, OneDrive and SharePoint. Including the monitoring of critical events.
- Prepare technical documentation, user guides, knowledge base articles, reports and maintenance inventories in line with Viatek’s ISO 9001 and ISO 27001 practices.
- Train users and service desk staff, and provide technical guidance and advice on applications, systems and support procedures.
This is a full-time role based at our office at 3 Bruce Avenue, Marleston SA.
About Viatek
Viatek is an Australian-owned and operated services-based organisation, delivering business technology solutions and improving the performance of our business partners. Viatek offers tailored and sustainable business solutions via technology through managed services, professional services, cloud services, office automation and managed print services. With ISO certification in ISO9001 and ISO27001.
What we are looking for
We are looking for someone with a strong client focus, who is enthusiastic and has demonstrable technical ability with an associated degree or higher qualification (or at least 5 years relevant experience).
The successful candidate must have the ability to work within a team environment, great communication and relationship-building skills, along with strong time management skills.