Image Processing Supervisor
- Compensation
- Not disclosed
- Location
- United States - Maryland
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Not specified
- Posted
Skills
Must have
- 2+ years of experience in an image review, data processing, operations, or related supervisory role.
- Strong attention to detail with the ability to make accurate, consistent decisions under volume pressure.
- Experience supervising or leading a team in a production or operations environment.
- Proficient in Microsoft Office Suite and comfortable working in web-based processing or case management platforms.
- Strong organizational and time management skills.
- Excellent written and verbal communication abilities.
Nice to have
- Experience in automated traffic enforcement, public safety, or citation processing.
- Familiarity with violation management platforms such as CiteWeb or similar systems.
- Associate degree or higher in a related field.
- Experience working with government clients or in a regulated operational environment.
Full description
Job Summary:
The Image Processing Supervisor oversees the day-to-day operations of Elovate's image review and violation adjudication team. This role is responsible for ensuring that traffic enforcement images are reviewed accurately, efficiently, and in compliance with client and regulatory standards. The Image Processing Supervisor leads a team of image reviewers, maintains quality benchmarks, coordinates with internal systems and operations teams, and plays a key role in upholding the integrity of Elovate's enforcement programs.
Job Description:JOB DESCRIPTIONImage Processing SupervisorDepartment
Operations
Reports To
Director, Operations
Location
Elkridge
FLSA Status
Non-Exempt (Hourly)
Role Summary
The Image Processing Supervisor oversees the day-to-day operations of Elovate's image review and violation adjudication team. This role is responsible for ensuring that traffic enforcement images are reviewed accurately, efficiently, and in compliance with client and regulatory standards. The Image Processing Supervisor leads a team of image reviewers, maintains quality benchmarks, coordinates with internal systems and operations teams, and plays a key role in upholding the integrity of Elovate's enforcement programs.
Responsibilities
Team Supervision & Leadership
- Supervise and support a team of image reviewers, providing day-to-day direction, coaching, and performance feedback.
- Monitor team productivity and workload distribution to ensure timely and accurate processing of violation images.
- Conduct regular one-on-ones and team meetings.
- Participate in the hiring, onboarding, and training of new image review staff.
- Escalate performance issues and partner with HR on corrective action as needed.
Image Review & Violation Adjudication
- Oversee the review and adjudication of traffic enforcement images in accordance with client contracts and jurisdictional requirements.
- Ensure reviewers accurately assess image quality, vehicle identification, and violation criteria.
- Serve as an escalation point for complex or disputed image reviews.
- Stay current on jurisdiction-specific rules, violation thresholds, and evidentiary standards.
- Perform hands-on image review as needed to support team capacity or quality audits.
Quality Assurance & Compliance
- Establish, monitor, and enforce quality standards and accuracy targets.
- Conduct regular audits of reviewed images to identify errors, trends, and coaching opportunities.
- Ensure all image processing activities comply with client SLAs, contractual obligations, and applicable regulations.