Implementation Consultant, Client Configuration (Portuguese Speaking)
- Compensation
- Not disclosed
- Location
- PH - Pasay, Philippines - Manila
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 8+ years
- Category
- Customer success
- Posted
Must have
- A minimum of 8 years’ equivalent experience in a customer support role in software or in financial or information services.
- Bachelor’s degree in business, Finance, Computer Science, Information Technology or equivalent qualification.
- Experience using standard MS Office tools (Outlook, Teams, Excel, PowerPoint, Word, etc.).
- Excellent time management, organization, and planning skills.
- Ability to articulate technical terms or processes in simple terms to suit your audience.
- Strong expertise and specialized knowledge in areas of responsibility and tools required to support client configurations or demonstrated ability to quickly absorb and apply technical knowledge to sup
- Ability to train and mentor others effectively.
- Ability to follow complex processes and procedures and to adjust to a continuously changing environment.
- Able to set priorities, influence others, and manage customer expectations.
- Demonstrated ability to achieve results as part of an effective team, and ability to prioritise effectively and multi-task under deadlines.
- Able to remain calm and professional in high stress situations.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to communicate effectively in English and Portuguese is required
Nice to have
- As part of the team, you will support and lead configuration activities for new issuer and acquirer programmes across Visa’s global network, together with complex updates to existing client configurat
Full description
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Team Summary:
The Client Services team provides industry-leading operational support to Visa’s clients worldwide. Through deep expertise in payments, technology, and operational processes, the team serves as a trusted partner to clients and internal stakeholders, enabling the successful implementation, adoption, and scaling of Visa products and services.
Within Client Services, Client Configuration Management (CCM) enables clients to transact seamlessly across Visa’s global payment network. The team is responsible for the accurate, secure, and scalable configuration of client profiles and payment processing capabilities, ensuring compliance with operational, regulatory, and network requirements while supporting business growth and innovation.
What an Implementation Consultant focused on Configurations does at Visa:
This is an individual contributor responsible for managing all types of configuration activities along with identifying and resolving issues of moderate complexity and taking a broad perspective to identify innovative solutions. This position is at a professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance.
Key Responsibilities:
- Provide implementation and configuration support to assigned Visa clients and/or support to assigned countries/regions.
- Manage all types of configuration requests in support of client and Visa initiatives.
- Meet deadlines through effective management of workload and prioritization.
- Coordinate directly with clients or via internal stakeholders to understand program set-up requirements and manage steps required to support all new card program installations, processor conversions, and updates to existing programs without customer impact.
- Review, research, analyze, and configure each client configuration request in detail to ensure completeness and accuracy. Highlight discrepancies, inconsistencies, and incomplete information.
- Participate in calls associated with client configurations with internal stakeholders and / or clients. Be able to explain processing implications of client decisions.