Implementation Consultant

Overview:Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 6,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

About the Team

The Cvent Implementation team configures and deploys Cvent software for new and existing clients. Our mission is to provide expert guidance and hands-on technical execution, so every client successfully launches, adopts, and realizes value from their Cvent products.

The role blends project management, technical configuration, and client-facing consulting — and increasingly, the smart use of AI tools to move faster, reduce manual work, and give clients a sharper, more consultative experience. This is no longer just a configuration role: it's a role where the best performers use AI as a force multiplier across research, documentation, testing, and client communication.

Role Overview

As a Senior Implementation / Implementation Lead, you will own mid-to-complex client implementations end-to-end — from discovery and process mapping through configuration, testing, training, and go-live. You'll act as a trusted advisor to clients, a hands-on product expert, and a mentor to junior team members, while leveraging AI tools to accelerate delivery and improve quality at every stage of the project lifecycle.

In This Role, You Will:Client Consultation & Strategic Delivery

• Provide high-level consultation to clients on applying Cvent technology to meet their meetings and events program goals.
• Analyze current-state processes and map future-state workflows to Cvent solutions, identifying opportunities for automation along the way.
• Serve as a product specialist — deeply knowledgeable across Cvent products, able to demonstrate, consult, configure, test, train, and deploy solutions.
• Cultivate strong advisory relationships with key client stakeholders who influence adoption and long-term account health.

Project & Program Leadership

• Apply structured project management discipline — scoping, planning, RAID logs, milestone tracking, and change control — to manage simple-to-complex implementations, keeping timelines on track and proactively escalating barriers to success.
• Translate customer goals into objective, measurable success criteria (e.g., adoption rate, time-to-value, process cycle time, cost savings, ROI) rather than relying on subjective or anecdotal measures of progress.
• Define and track KPIs and success metrics with clients at project kick-off, and report progress against them throughout the engagement so success is data-driven, not just directional.
• Oversee and/or configure client accounts, including testing, refining, and directing the contributions of other team members.
• Track time and profitability of implementation projects, providing recommendations on streamlining, automation, or process redesign.
• Coordinate and conduct virtual user training sessions for client teams.

Technical Configuration & Product Expertise

• Configure, test, and refine Cvent product instances to match documented client requirements.
• Diagram intermediate-to-complex process flows and identify opportunities to streamline and improve efficiency.
• Interface with the Product Development team to define and convey client feature requests.

AI-Enabled Delivery & Innovation

This is where the role has evolved most. AI is now a core part of how implementation work gets done, not an optional add-on:

• Use generative AI tools (e.g., Claude, Copilot) to draft, summarize, and refine requirements documents, process maps, and configuration workbooks — cutting documentation time and improving consistency across projects.
• Apply AI-assisted meeting summarization and transcription tools during discovery calls and configuration workshops to speed up note-taking, action-item tracking, and follow-up communications.
• Identify and build lightweight automations or AI-agent workflows for repetitive project tasks — status updates, test-case generation, training material drafts, and client FAQs — freeing up time for higher-value consulting.
• Maintain quality and accuracy as a human-in-the-loop reviewer: validating AI-generated configurations, documentation, and communications before they reach the client.
• Model and mentor AI tool adoption to junior team members and peers, helping the broader team adopt AI-first ways of working.
• Use AI-powered analytics on data such as usage patterns, support tickets, or historical project data to proactively flag risk and improve implementation quality.

Cross-Functional Collaboration & Leadership

• Partner with Sales and Account Management to support sales activities where implementation expertise is a differentiator.
• Ensure client objectives and requirements are clearly conveyed and tracked throughout the implementation lifecycle.
• Serve as a mentor to new team members, including on best practices for using AI tools responsibly and effectively.
• Present internally as a subject-matter expert on implementation topics, lead conversations in team meetings, and participate in team committees, at times in a leadership capacity.

Here's What You Need:

• 10 to 14+ years of external work experience in a project or customer management role — preferably in the corporate meetings, software, or broader high-tech industry — or a minimum of 5 years of Cvent experience.
• Bachelor's degree or equivalent applicable experience.
• Experience implementing technology or automation, ideally within an organization responsible for managing meetings or events.
• Excellent written and verbal communication skills with a positive, confident, and outgoing presence; strong presentation skills.
• Highly articulate and detail-oriented, with the ability to simplify complex concepts for clients of varying technical fluency.
• Strong project management skills — able to build and manage project plans, timelines, RAID/risk logs, and status reporting across multiple concurrent client engagements.
• Demonstrated ability to translate customer goals into objective, quantifiable outcomes and hold projects accountable to measurable results rather than subjective impressions of progress.
• Ability to comprehend and diagram intermediate process flows, identifying opportunities to streamline and improve efficiency.
• Proficiency in core productivity tools: Excel, Word, PowerPoint, and Visio/Draw.io.
• Demonstrable aptitude for learning and applying new technologies, and for applying general and industry-specific business knowledge in a fast-paced, analytical, team-oriented environment.
• Strong time-management and organizational discipline; ability to manage multiple projects and competing priorities independently.
• A solutions-first mindset — comfortable proposing fixes rather than simply surfacing problems to management.

Adaptability & Resilience Under Pressure

• Ability to pivot quickly on customer situations — reworking scope, timelines, or approach mid-project when client needs, priorities, or constraints shift unexpectedly.
• Comfort operating through significant change management within a project (new stakeholders, revised requirements, shifting priorities) with flexibility rather than resistance to the change.
• Proven ability to multitask and stay effective under pressure — juggling competing deadlines, client escalations, and internal priorities without losing quality or composure.
• Willingness and ability to manage through non-ideal or ambiguous situations — messy data, incomplete requirements, tight timelines — rather than waiting for perfect conditions to make progress.

AI & Technology Fluency (New)

• Hands-on, practical experience using generative AI tools (e.g., Claude, ChatGPT, Copilot) to accelerate day-to-day work — documentation, research, communications, or analysis.
• Comfort working in a human-in-the-loop capacity: reviewing, validating, and correcting AI-generated outputs before they go to clients.
• Curiosity and adaptability toward emerging AI-powered workflow and automation tools, with a willingness to experiment and share learnings with the team.
• Basic understanding of how AI agents and automated workflows can be applied to client onboarding, configuration, or reporting tasks (formal AI/ML background not required).

Preferred, Not Required

• Experience with AI-assisted meeting transcription/summarization tools (e.g., Azure, Copilot, Glean, Claude).
• Prior exposure to no-code/low-code automation platforms (e.g., Zapier, Power Automate) or agentic workflow builders.
• Project management certification such as PMP, PRINCE2, or Agile/Scrum (CSM, PMI-ACP) good to have, not required.
• Six Sigma (Green Belt or higher) or equivalent process-improvement certification.