Implementation Consultant

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Summary

The Data Innovations Implementation Consultant’s focus is to help customers achieve their clinical laboratory software connectivity goals and/or optimize a customer’s clinical laboratory goals. This position’s primary responsibilities are to provide advanced level technical and software solution consulting services to customers and facilitate the implementation, training, and the use of the Data Innovations products throughout the project lifecycle. This person will provide technical and laboratory workflow expertise, advice and support throughout the entire implementation process. The Laboratory Solution Consultant is expected to work mostly independently, needing little direct supervision.

Essential Functions and Responsibilities:

• Design and implement system and connectivity solutions and/or best practice laboratory solutions for customers and business partners using Data Innovations software
• Provide advanced level support and guidance from pre-implementation through post go-live support on low, moderate, and high complexity projects to ensure maximum benefit from the company’s software solutions
• Provide Customers and Business Partners with appropriate training and education on the company’s product and solutions as part of service implementations
• Develop and maintain an advanced level knowledge of the use and functionality of the company’s software products, its associated modules, and the laboratory industry
• Develop and maintain strong professional relationships with strategic customers, business partners and industry colleagues through regular meetings and interactions
• Successfully execute project management principles for small to medium projects through to include project planning, managing scope, budget, and change requests using best practice implementation methodology
• Manage and accurately track time spent on assigned projects and tasks, and meet utilization goals established for the position
• Collaborate and provide troubleshooting support for team members
• Ensure customer concerns are proactively communicated to leadership as appropriate
• Document and deliver project status updates to all necessary individuals responsible for the service activity
• May participate in Department/Company SDPs or initiatives such as services methodology, product launches, and new service offerings
• Responsible for keeping current on all product releases and enhanced/modified features
• Perform other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

• Advanced working knowledge and understanding of Laboratory Information Software management/administration, In Vitro Diagnostic instrument interfacing, and laboratory workflows

• Advanced working knowledge of the following: TCP/IP Network troubleshooting, Server Log Analysis, Microsoft Windows Server, VMware Virtualization, Serial device connectivity, Network Device Services, and InterSystems Cache/IRIS Administration and basic interface configuration, testing
• Advanced working knowledge of Data Innovations’ products
• Strong interpersonal and presentation skills
• Strong analytical and problem-solving skills
• Strong communication skills (written and verbal); including ability to communicate highly technical concepts to people of varying levels of technical competency
• Effectively manage multiple priorities under constant deadlines and in potentially stressful environments/situations
• Self-motivated and ability to successfully work independently
• Ability to deliver and portray the Company’s solutions in a positive and professional manner
• Ability to teach and instruct peers and clients
• Demonstrated knowledge of and ability to execute upon the principles surrounding project management
• Ability to meet travel requirements – up to 30% travel required, which may include travel outside of normal business hours – including evenings and weekends
• Must comply with and pass initial background check and drug screening, as well as subsequent background checks, drug screenings and vaccine requirements as required by customer contracts
• Ability to follow DI’s policies and procedures and system usage practices

Education and/or Experience

Associate degree in medical technology or sciences and the completion of an Accredited Program in Medical Laboratory Technology OR at least 3 years working as a Laboratory Technician. OR Minimum associate degree in business management, Computer Science or related field and at least 3 years of related working experience. Alternatively, a combination of education and experience where comparable knowledge and skills can be obtained.

Physical Requirements/Working Conditions:

While performing duties of this job, the employee is predominantly functioning in a sedentary light office position with high frequency of keyboarding, and computer use. This position may also have travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

• Medical Technologist (ASCP, NCA, or equivalent) certification
• Working knowledge and understanding of Laboratory Information Software, IVD instrumentation and laboratory operations
• Demonstrated experience using Data Innovations’ products/services
• Certification in Project Management
• Previous consulting experience
• Experience conducting adult education training courses
• Proficiency with Microsoft Office, Salesforce, SharePoint and NetSuite applications

Supervision Level

This person reports directly to the Manager, Implementation Consulting.

Compensation & Benefits

• Salary Range: 101,661.97 - 132,598.81. Compensation will be determined based on education, experience, knowledge, skills, and abilities, as well as internal equity and market data.
• Bonus: Full-time, non-sales employees are eligible for DI's annual bonus plan, which takes into account individual, group, and corporate performance.
• Benefits: DI offers a competitive benefits package including medical, dental, vision, basic life insurance, paid holidays, paid time off, and a 401(k) matching plan.

If you like working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.