Implementation Consultant

Responsibilities:

• Establish and maintain strong customer relationships during the initial phase of the customer journey

• Onboard new customers by implementing technology and ensuring early product adoption

• Educate customers on the value of Motive products, features, and AI technology

• Act as the primary point of contact for new customers, focusing on larger customers

• Guide customers through initial hardware/software/setup and system training

• Monitor customer progress and activities to ensure timely adoption and activation

• Collaborate with cross-functional teams to resolve complex issues and improve customer experience

• Manage a large volume of phone conversations and email inquiries

• Build customer loyalty by delivering exceptional customer service

Requirements:

• 3+ years of experience in a customer-facing role (sales or support)

• Proficiency in Salesforce and ability to use data to inform engagement plans

• Clear understanding of customer success and Motive's goals

• Strong listening and problem-solving skills

• Excellent communication (written and verbal) and presentation skills

• Ability to manage multiple responsibilities with attention to detail and professionalism

• Experience in documentation, data analysis, reporting, SQL, and Salesforce preferred

• Experience in fintech and spend management technology a plus