Implementation Manager
- Compensation
- Not disclosed
- Location
- Toronto, Ontario, Canada; Vancouver, British Columbia, Canada
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Customer success
- Posted
Skills
Must have
- 3-5 years of experience in supply chain operations, process optimization, and enterprise technology implementation
- Proven experience in applying data-driven approaches to risk management and mitigation
- Strong understanding of supplier onboarding, risk assessment, and lifecycle management
- Demonstrated success managing complex, cross-functional implementations with external stakeholders in high-stakes environments
- Ability to synthesize complex supply chain data and turn it into actionable insights for clients
- Familiarity with SaaS platforms and tools like Salesforce, SAP, or other ERP plus project management systems
- Bachelor's degree required; MBA, Supply Chain certification (e.g., APICS, CSCP), or engineering background a strong plus
Full description
Who We Are:
Exiger is the AI partner for supply chain and procurement automation. Its centralized platform allows organizations to manage their entire operating network, from parts to suppliers, regulators, and customers, through an autonomous agentic workforce that learns, adapts, and augments with every decision. The AI-native platform, combined with the largest supply chain knowledge asset, empowers 550+ global customers, including 150 Fortune 500 and 80+ government and defense industrial organizations, to act first. Exiger is FedRAMP® authorized and a 2x Leader in Gartner® Magic Quadrant™ for Supplier Risk Management.
Implementation Manager Location: Vancouver BC or Toronto ONWork Environment: HybridRole Summary: We’re looking for a strategic and collaborative Implementation Manager with deep expertise in risk management to join our team. This role will lead complex enterprise deployments of Exiger’s cutting-edge SaaS platforms, helping clients operationalize supply chain risk management at scale. You'll serve as a subject matter expert and act as a trusted partner to global organizations, enabling them to visualize, assess, and mitigate risks across their extended supply networks.
What You’ll Do:
- Lead strategic, client-facing implementations of Exiger’s risk intelligence platforms for large enterprise clients across industries
- Guide clients through onboarding, configuration, and go-live processes, ensuring seamless rollout and rapid time-to-value
- Collaborate closely with Sales, Product, and Client Services teams to translate client objectives into actionable implementation strategies
- Act as a process expert—translating client needs into platform design decisions and risk mitigation strategies
- Develop and deliver supply chain risk frameworks that align with client-specific compliance, resilience, and ESG goals
- Support team members, fostering professional growth and ensuring alignment with best practices in Implementation and supply chain risk
- Document and continuously improve internal processes to streamline future implementations and enhance client satisfaction
- Act as a feedback loop between clients and internal teams to inform platform enhancements based on real-world use cases and risk scenarios
What You'll Need:
- 3-5 years of experience in supply chain operations, process optimization, and enterprise technology implementation
- Proven experience in applying data-driven approaches to risk management and mitigation
- Strong understanding of supplier onboarding, risk assessment, and lifecycle management