IMS Support Engineer - VoLTE Solutions

About the job :

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud.

As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the worlds subscribers.

Role Summary :

To support Mavenir product and system solutions in a specific technology area with defined customers prospects.

Main Responsibility Area :

• MS solution Architect for IMS & support in product and solutions level.

• Expertise and demonstrated competence in IMS technology area, supporting others.

• Understanding client needs, identifying solutions to non-standard queries; actively creating business opportunities.

• Understanding internal/external business issues.

Key Responsibilities :

• Ability to explain 4G/3G/2G Core (Voice Core & Packet Core), VoLTE/VoLTE, solutions and architectural changes to global telecom customer teams.

• LLD and HLD designing for VoLTE and related IMS network.

• Ensuring smooth VoLTE operations and effective customer management.

• Troubleshooting of E2E network issues, Trace analysis & coordination with all stakeholders.

• TECHNICAL expertise in VoLTE solutions, Voice Core - IMS/ VoLTE (CFX, TAS), SBC, MRF, DRA, 4G/3G Core network, eNode-B etc.

• Mobile core technologies, including 3gpp, IMS Virtualization, M2M and LTE is helpful.

• Awareness of telecom evolution topics Cloudification, VMware, OpenStack, Containerization, ZTS.

• Candidate shall have working experience in VoLTE including GSM/4G mobile core network/switching of any vendor.

• Must have Shell Scripting & Linux experience.

• Responsible for providing end to end support in MS Operation work.

• Ready to work in shift and different time zone based on requirements.

• Knowledge about Cloud, VMware, Front End Containerization, TECHNICAL EXPERT Core Network, OpenStack.

• Knowledge of Telecom Operation management systems, Network performance, quality management, SLA Mgmt.

Job Requirements : 1. Essential :

• Minimum of 6-10 years' experience in using relevant networking protocols.

• Bachelor / Master's degree or equivalent.

• Previous experience as an IMS TECHNICAL EXPERT for VoLTE or related experience.

• Fluency in English both verbal and written.

• Other languages are of advantage.

2. Desirable Professional background Areas :

• Managed Services.

• Outsourced Operations.

• NOC Operations.

• Production Change Management.

• Maintenance and Support.

• 4G, LTE, IMS, Messaging Rollouts.

3. Desirable Personal Attributes :

• Collaborative and Team Player.

• Open to new ideas, adaptable.

• Detail Oriented, must be able to run on the ground with the engineers.

• Conservative in taking risks that lead to mistakes in the field.

• Aggressive in driving to solutions and conclusions to issues.

• Requires Minimum Supervision.

• Self-Starter - Can Do Attitude.

• Highly adept in managing rollout risks.

• Previous experience working for global organizations.

• Strong negotiating and expediting skills.

• Ability to work in fluid, fast-paced, global environment.

• Ability to be quick, agile, and highly responsive.

• Strong interpersonal skills, a team player.

• Six Sigma or Total Quality Management certification a plus.