IN_Sr. Manager_ Senior Technical Program Manager_AppTech_Advisory_ Bangalore

**Job Description & Summary:
** -
We are seeking a Senior Project Manager to lead cross-functional delivery
and operations for our commercial products and enterprise customers. This
role owns end-to-end planning, execution, and continuous improvement of
processes that drive high-quality product enhancements, integrations, and
customer outcomes. You will partner closely with Product Management,
Engineering, Quality Assurance, Customer Success, Sales, and Operations to
ensure timely delivery, adherence to standards, and proactive risk
management. The ideal candidate combines strong project/program management,
stakeholder communication, and release/change management experience in a B2B
context.

Job Position Title:

IN_Sr. Manager_ Senior Technical Program Manager_AppTech_Advisory_ Bangalore

Responsibilities:

· Own planning and
tracking for B2B initiatives across the full lifecycle, including scope,
timelines, dependencies, risks, issues, and change control.

· Coordinate delivery
activities through technical and test leaders; serve as the escalation point
for development, integration, or operational issues impacting enterprise
customers.

· Work daily with product
managers and project teams to deliver high-quality releases and service
improvements within committed timeframes.

· Act as primary liaison
between business stakeholders, technical teams, and (as needed) external
customers or partners; ensure clear communication and expectation management.

· Plan, schedule, and
coordinate phases of work (requirements, design, build, test, release,
enablement, post-release support).

· Monitor progress across
teams, maintain project controls, and produce accurate, timely status reports
and executive updates.

· Ensure adherence to
defined SDLC processes, release management, quality standards, and change
management practices for customer-impacting changes.

· Construct and maintain
key artifacts: project plans, resource estimates, RAID logs (risks,
assumptions, issues, dependencies), communication plans, and test/rollout
plans.

· Drive governance for
enterprise customers: uphold SLAs, support QBR preparation, and coordinate
incident/defect resolution and root-cause analysis.

· Identify, assess, and
mitigate risks; anticipate issues and create contingency plans to safeguard
delivery dates and customer commitments.

· Recommend process
improvements and new approaches based on industry best practices, champion
continuous improvement and operational excellence.

· Coach, mentor, and
motivate assigned team members and cross-functional contributors to achieve
desired outcomes and develop capabilities.

· Partner with Business
Analysts, Technical Leads, Architects, QA, and Customer Success to enforce
standards, align on requirements, and ensure readiness for go-to-market and
customer enablement.

· Maintain orderly
documentation and repositories; ensure content consistency and continuity of
work performed.

· Stay informed on
technical, business, and management developments affecting B2B customers;
share insights with leadership and relevant stakeholders.

· Partner with Sales,
Account Management, and Solutions Engineering to support B2B sales cycles,
RFPs, SOW scoping, and pre-sales solution reviews; ensure delivery
feasibility and clear customer commitments.

· Lead enterprise customer
escalations: run incident command, coordinate war rooms, manage executive
communications, perform root-cause analysis, and drive corrective/preventive
actions.

· Establish and maintain
escalation playbooks, communication cadences, and SLA governance for
strategic B2B accounts; ensure timely resolution of customer-impacting
issues.

· Oversee ecommerce
program delivery across storefront, catalog/PIM, pricing/promotions,
cart/checkout, payments, tax, fraud, order management, fulfillment, returns,
and post-purchase experiences.

· Manage complex ecommerce
integrations (ERP, CRM, OMS/WMS, PIM, CDP, payments, tax, shipping),
marketplace/B2B portal connectivity, and identity/SSO; ensure secure and
compliant operations.

· Coordinate ecommerce
release windows, feature flags/A-B testing, and conversion monitoring to
minimize business impact and optimize revenue outcomes.

· Monitor and improve
ecommerce KPIs (conversion rate, AOV, checkout completion, uptime, page
performance) and tie delivery outcomes to business metrics.

Mandatory skill sets:

·10+ years of experience in program/project management
leading cross-functional onshore/offshore teams, including commercial
application delivery.

· Proven experience with release and change management
for customer-facing products and enterprise integrations.

· Direct experience partnering with Sales/Account teams
on enterprise deals, RFPs/SOWs, and managing executive escalations for
strategic customers.

· Hands-on experience delivering ecommerce projects
(storefront, checkout, payments, OMS/WMS, ERP/CRM integrations) and tying
delivery to business outcomes.

· Proficiency with JIRA, Confluence, MS Project or
Smartsheet, and Excel for planning, tracking, and reporting.

·
Core competencies: Project/Program Management, Release/Change Management,
SDLC and QA/Testing.

·
Strong stakeholder communication and executive presence; effective
negotiation and conflict resolution.

·
Data-driven approach to delivery KPIs and customer SLAs; ability to link
outcomes to business metrics.

·
Ecommerce domain knowledge including B2B features and integrations
(ERP/CRM/OMS/WMS, payments/tax, EDI/iPaaS).

·
Incident and escalation leadership with root-cause analysis and clear
corrective/preventive action planning.

Preferred skill sets:

Project Management Certification preferred but not a
mandate.

**Years of experience
required: **

11 to 16 years

Education qualification:

B.E. / B.Tech / MCA/ M.E/
M.TECH/ MBA/ PGDM. All qualifications should be in regular full-time mode
with no extension of course duration due to backlogs