Incident Manager
- Compensation
- €28.9K / yr
- Location
- Madrid, Community of Madrid
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 3+ years
- Category
- Not specified
- Posted
Skills
Full description
About the role
Incidents Manager. At Manpower, we are looking to hire someone to manage and follow up on incidents for clients in Spain and Portugal within the Back Office department, to resolve logistical incidents for the department and provide the excellence in service characteristic of this multinational. FUNCTIONS: Register, analyze, and manage incidents, following up until their resolution. Use Salesforce and SAP to consult and update information, as well as record documents for client credits. Coordinate with other teams to resolve cases and maintain clear communication. Identify opportunities for improvement in management processes. REQUIREMENTS: Experience in incident management or in Back Office functions within the logistics sector (minimum 3-4 years). Knowledge of Salesforce and SAP will be valued. Proficiency in Microsoft Excel. Knowledge of English will be valued (not essential). Ease of learning and adapting to new tools, processes, and priorities. CONDITIONS: Work located in San Blas-Canillejas, with a teleworking component. Initial 6-month contract, extendable. Salary €28,850/year. Growth opportunities in a top-tier multinational.