Indoor Sales Support Executive

About the Role

Zhenghe Logistics is looking for amotivated Indoor Sales Support Executive to support our commercial team in customer enquiries, quotation follow-up, coldcalling, telemarketing and day-to-day freight forwarding sales support. Therole is focused mainly on air freight and local trucking support, with strongcustomer communication and follow-up discipline.

Key Responsibilities

• Respond promptly to customerenquiries via email, telephone and other communication channels.
• Prepare and follow up on airfreight and local trucking quotations.
• Conduct cold calling andtelemarketing activities to generate new business opportunities.
• Support Business Developmentand Sales activities through customer follow-up and account support.
• Understand customer shipmentrequirements including cargo type, dimensions, weight, pick-up and delivery details.
• Source and compare rates fromairlines, transport providers, overseas agents and internal operations teams.
• Qualify enquiries beforerequesting rates by collecting accurate shipment and service details.
• Follow up on quotations andassist in converting enquiries into confirmed shipments.
• Maintain customer records,quotation details and sales activities in the company in-house system.
• Provide professional customerservice and assist with other sales administrative duties as assigned.

Requirements

• Minimum 2 years of experience in Freight Forwarding, Logistics, Air Freight, Transportation or related industry
• Good understanding of airfreight quotation, shipment process and basic freight rate structure.
• Good understanding of local trucking, delivery arrangements and transport coordination.
• Experience handling customer enquiries, rate requests and quotation follow-up.
• Comfortable with cold calling, telemarketing and regular customer follow-up.
• Proficient in Microsoft Excel, Word, Outlook and Microsoft Office applications.
• Experience using freight forwarding software or company in-house systems.
• Strong communication, organizational and interpersonal skills.
• Able to work independently and manage multiple enquiries at the same time.

Preferred Qualifications

• Knowledge of Incoterms and common freight forwarding terminology.
• Experience dealing with airlines, transport providers, overseas agents and internal operations teams.
• Basic understanding of sea freight FCL/LCL will be an added advantage, but this is not the main focus of the role.
• Positive attitude, customer service mindset and willingness to grow into a stronger commercial role.

Why Join Us?

• Opportunity to grow within adynamic logistics company.