Info Technology Architect / IS Care Connect

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common\: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Position Summary:

The Professional Billing Functional Architect reports to the Application Manager and provides guidance and support for the Application Team Lead.

The Architect will follow internal ITS policies and procedures. They complete in depth and precise investigation and documentation of operational specifications and application functionality to deliver on expected outcomes.

They work closely with Revenue Cycle Operations, system vendors, consultants, all Epic applications teams, and technical services to triage service requests and scope projects in a timely manner.

The Architect serves as the primary project manager within the team and will cross-coordinate between applications for larger initiatives. They are responsible for project intake, timeline development, slotting all projects, coordinating status updates, and escalations.

They are seen as the highest subject matter expert and are responsible for keeping projects on task and on time.

The Architect will use Service Now (SNOW) as the source of truth for all system work and updates. They will communicate to customers and leadership in a timely manner based on SLAs.

Position Responsibilities:

Key Areas of Responsibility

· Supports Customer Groups. Proactively engages with understanding their pain points as it relates to ITS.

· Engages in collaboration with all stakeholders.

· Attend discovery/focus group meetings to understand how solutions are determined.

· Provides technical and application expertise to the Customer Group.

· Accountable to manage all requests for ITS services including consultation on completion of Intake documentation and monitoring of request status.

· Understands the operational issues within their application area to represent user needs.

· Analyzes workflow decisions and how they translate into application configurations to ensure system design reflects decisions.

· Anticipates and provides solutions to problems with the necessary priorities. Presents solutions to operational leaders within respective team/area.

· Project Management

· Troubleshoot, research, and solve technically challenging problems involving integrated systems.

· Assists in the development and documentation of Standard Work Processes that will be used to support the application.

· Actively participates in weekly team meetings to discuss team and project related activities, issues, changes, communications, and updates.

· Supports team members with knowledge of application and information systems.

· Collaborates with vendor resources and plays an active role in managing the technical build and issue resolution.

· Documents and maintains all required system design and build documents and configures system accordingly.

· Performs in depth analysis of workflows, data collection, report details, and other technical issues associated with the use of their respective system.

· Contributes in the preparation and execution of testing scripts and materials and performs unit, system, and integrated testing tasks.

· Promotes a team atmosphere that is conducive to the overall accomplishment of goals, schedules, and deadlines.

· Provides on-call support.

· Supports end users during go live which may include weekend and after hours.

· Performs other duties as assigned.

Requirements and Specifications:

· Epic certification in Resolute Professional Billing.

· Bachelor’s degree or equivalent knowledge and skills obtained through a combination of education, training, and experience in a HealthCare environment required.

· 4 to 6 years of Epic IT experience and at least 2 years developing and executing strategic plans and/or projects.

· Demonstrates expert level knowledge of the Epic Professional Billing application and integration between other areas.

· Strong knowledge of state and federal health care information technology laws and regulations and how they apply to Epic application and build.

· Strong understanding of general information technology policies and procedures.

· Ability to multi-task and prioritize competing responsibilities. Ability to adjust and shift priorities as needed.

· Expert level project management skills.

· Ability to meet deadlines and escalate (or deescalate) as needed to appropriate leadership.

· Demonstrates strong customer service abilities and relationship building.

· Process improvement and quality skills.

· Strong organizational skills.

· Strong analytical skills

· Expert level written and verbal communication skills.

· Ability to train and mentor others.

· Ability to work as part of a team and independently as needed.

· Fluency in Microsoft Office products including Excel, Teams, Word, PowerPoint, Outlook, Planner

· Strong Excel Skills, including the ability to organize data, enter formulas, and create reports.

· Ability to maintain confidentiality, exercise discretion, and sound judgment.

· Proven ability to provide support to multiple users with varying needs.

· Strong attention to detail and advanced organizational skills

The Functional Architect exhibits the following qualities:

· Proven ability to successfully work in a team environment that presents significant change and tight timeframes.

· Conducts themselves according to Hartford Healthcare values\: Caring, Excellence, Safety, and Integrity.

· Is well respected within the organization and maintains a positive attitude.

· Approach problems constructively by focusing on how to move forward, explores and analyzes alternatives.

· Proponent for change and demonstrates a continuous improvement mindset, ingenuity and innovative thinking and organizational skills.

· Strong communication and organizational skills with ability to influence others while maintaining a strong focus on achieving results.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.