Information Technology Manager/Information Security Officer - Career Centers

The Information Technology Manager & Information Security Officer is a hybrid leadership and hands-on technical role responsible for delivering secure, reliable and compliant technology operations across multi-MassHire Career Center systems.

This position serves as the primary ITS leader for Career Center programs, ensuring that infrastructure, systems, and support services enable staff to effectively deliver workforce development services to the community. The role operates in close partnership with the central ITS department while maintaining strong alignment with MassHire System Director.

The position also functions as the local Information Security Officer (ISO), ensuring adherence to organizational, state, and federal data security and privacy requirements, including those related to workforce development programs.

IT Operations & Service Delivery

• Oversee day-to-day IT operations across multiple Career Center sites, ensuring high availability and performance of systems and services
• Supervise and Career Center support IT staff, including task management, coaching, and performance oversight
• Ensure timely and effective end-user support, including ticket management, escalation, and resolution
• Establish and maintain service standards and continuously improve the user experience across sites
• Coordinate onsite and remote support coverage across all assigned locations

Infrastructure & Systems Management

• Manage and maintain on-premise and cloud-based technology environments, including servers, networks, storage, and endpoint systems
• Administer Microsoft 365 environment (Exchange, Teams, SharePoint, identity and access management) in alignment with organizational standards
• Oversee network infrastructure, including connectivity between sites and secure remote access solutions
• Ensure effective system backup, disaster recovery, and business continuity capabilities
• Manage telephony and communication systems supporting Career Center operations
• Maintain standardized configurations and technology environments across all sites

Information Security & Compliance

• Serve as the designated Information Security Officer (ISO) for Career Center operations
• Ensure compliance with all applicable federal, state, and program-specific requirements (e.g., WIOA, data privacy, internal controls)
• In coordination with ITS Director and the Systems Director develop, implement, and maintain local information security policies and procedures in alignment with central ITS
• Monitor and respond to security risks and incidents in coordination with the central ITS security function
• Oversee identity and access management, including user provisioning, role-based access, and MFA enforcement