Information Technology & Solutions (IT&S) Operations Manager
- Compensation
- Not disclosed
- Location
- Royersford, Pennsylvania, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 3+ years
- Category
- Operations
- Posted
Skills
Must have
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, or equivalent experience
- 5+ years of progressive experience in IT operations, infrastructure, service delivery, or technical support environments.
- 3+ years of experience leading IT teams, technical operations, or service delivery functions.
- 3+ years of experience supporting enterprise infrastructure, cloud technologies, endpoint management, cybersecurity, and IT support services.
- 3+ years of experience driving operational improvement, process standardization, automation, and service excellence initiatives.
- 3+ years of experience managing priorities, resources, and competing operational demands in a growing organization.
- 3+ years of experience communicating and collaborating effectively with technical teams, business stakeholders, vendors, and leadership.
Nice to have
- Experience leading multi-functional IT operations teams with responsibility for infrastructure, support, and cybersecurity functions.
- Experience managing technology vendors, outsourced service providers, and strategic technology partners.
- ITIL Foundation certification.
- Microsoft certifications.
- CompTIA Network+, Security+, or similar technical certifications.
- Azure, CISSP, or other advanced cloud and cybersecurity certifications.
- Experience with IT service management frameworks, KPI development, operational reporting, and process automation initiatives.
Full description
Proconex is the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers—in the Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & Beverage, Paper, Metals, and other industries, as well as commercial enterprises and campus facilities. With three strategically located offices, Proconex maintains a deep dedication to its 200+ employees, a sharp focus on safety and quality, and the drive to deliver.
Job Overview
The Information Technology & Solutions (IT&S) Operations Manager is a key technology leader responsible for delivering the secure, reliable, and scalable systems that enable Proconex to operate, grow, and serve its customers. Leading the Infrastructure & Security and Employee Technology & Support teams, this role oversees the day-to-day operation of enterprise technology services while driving continuous improvement across infrastructure, cybersecurity, service delivery, and end-user support.
Working closely with business and technology leaders, the IT&S Operations Manager balances strategic priorities with operational execution, ensuring technology services not only meet business needs but continuously evolve to support future growth. This role is instrumental in building high-performing teams, enhancing the employee technology experience, strengthening cybersecurity, and modernizing IT operations through automation, standardization, and data-driven decision making.
Key ResponsibilitiesIT Operations & Service Delivery
- Lead daily IT operations to ensure the availability, performance, security, and reliability of technology services.
- Establish operational priorities and allocate resources across infrastructure, cybersecurity, and support functions.
- Manage incidents, escalations, technology changes, maintenance activities, and operational initiatives.
- Own IT service delivery processes, service-level performance, and the end-user technology experience.
- Monitor operational metrics, support trends, and user feedback to drive continuous improvement.
- Develop and maintain operational procedures, standards, and best practices.
Team Leadership
- Lead, coach, and develop Infrastructure, Service Delivery, and IT Support team members.
- Conduct performance management, career development, workforce planning, and capacity management activities.
- Foster a culture of accountability, collaboration, customer service, innovation, and continuous improvement.
- Promote knowledge sharing, cross-training, and professional development across the IT&S organization.