Infrastructure Engineer III
- Compensation
- Not disclosed
- Location
- Brazil
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Devops
- Posted
Skills
Must have
- Good understanding of enterprise networking fundamentals, including TCP/IP, routing, switching, DNS, DHCP, NAT, VLANs, and network troubleshooting.
Nice to have
- Experience with enterprise firewalls such as Palo Alto or Cisco.
Full description
ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
We're looking for a hands-on engineer with a solid networking background to join our Global Infrastructure team. You'll be responsible for supporting and maintaining our enterprise network, cloud networking, VPN connectivity, and Zscaler environment. This is a hands-on engineering role focused on troubleshooting, operational support, and continuous improvements while working closely with Infrastructure and Security teams.
Strong English communication skills are important, as you'll collaborate with colleagues across multiple regions.MAIN RESPONSABILITIES:
- Participate in the teams’ on call rotation.
- Act as 3rd line support for networking, VPN, cloud networking, and Zscaler related incidents and service requests.
- Configure, maintain, and troubleshoot VPN connectivity and Zscaler services.
- Support networking in AWS and Azure, including VPC/VNet connectivity and related infrastructure.
- Troubleshoot network connectivity issues and work with other teams to resolve incidents.
- Create and maintain technical documentation.
- Contribute to continuous improvements and operational excellence within the team.
REQUIREMENTS
- Good understanding of enterprise networking fundamentals, including TCP/IP, routing, switching, DNS, DHCP, NAT, VLANs, and network troubleshooting.
- Experience configuring, maintaining, and troubleshooting VPN solutions, including IPsec VPN, site-to-site VPN, and remote access VPN.
- Understanding of VPN authentication, certificates, encryption, and secure connectivity.
- Experience working with AWS or Azure, including VPC/VNet, routing, VPN connectivity, and general cloud networking.
- Ability to troubleshoot connectivity issues across premises and cloud environments.